locked
This copy of windows is not genuine RRS feed

  • Question

  • Hi,

    All of a sudden my desktop has gone black and in the bottom right hand corner I have a message saying:

    Windows 7

    Build 7601

    This copy of windows in not genuine

    I do have a genuine copy of windows and have run my virus scanner, can you please help me fix this problem, the rest of the computer seems to be working fine!

    Thanks

    Thursday, June 27, 2013 11:36 AM

Answers

  • To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.

    Click on the Continue button, after a short time, the Continue button will change to a Copy button.

    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    Thursday, June 27, 2013 3:43 PM
    Answerer