Answered by:
windows 7 build 7600 this copy not genuine?????

Question
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I bought my pc last year and have never had any issues with it. I recently installed a new anti-virus software from Iolo system shield..... before i could do the install, i had to uninstall windows essentials.... now that the software is installed i have a message saying my copy of windows is not genuine.
i ran the diagnostic tool
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070003
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {10AF70C4-1F3A-4D48-925B-39F15D6E2ED0}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Synita McClary\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{10AF70C4-1F3A-4D48-925B-39F15D6E2ED0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2494927861-3457377177-2626060596</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5740 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.16 </Version><SMBIOSVersion major="2" minor="6"/><Date>20091229000000.000000+000</Date></BIOS><HWID>AABB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7F479CB1AC9633E</Val><Hash>0ATij02yV+ePskmiMa4MHcNWUJw=</Hash><Pid>81602-415-7061617-68501</Pid><PidType>10</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070003' to display the error text.
Error: 0x80070003
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:25:2011 16:07
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070003
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEA6GG07uARSia6yubQwOhd7p6KUPzvFFxd
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CALPELLA
HPET INTEL CALPELLA
BOOT PTLTD $SBFTBL$
MCFG INTEL CALPELLA
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPm
is it possilbe to fix this issue without uninstalling the system shield anti virus software?? i tried to reinstall windows essentials but of course it tells me that my copy is not genuine :)
thanks
Friday, February 25, 2011 10:30 PM
Answers
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thank a lot..... i tried the manual validation....didnt work and hit the trouble shoot tab.... once i uninstalled the kd971033 update.... the computer did the rest..... thanks bunches
- Marked as answer by Darin Smith MS Tuesday, March 1, 2011 8:31 PM
Sunday, February 27, 2011 6:07 AM
All replies
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"atinys1" wrote in message news:2b7657c9-b26f-4eb0-9512-892fbefa1914...
I bought my pc last year and have never had any issues with it. I recently installed a new anti-virus software from Iolo system shield..... before i could do the install, i had to uninstall windows essentials.... now that the software is installed i have a message saying my copy of windows is not genuine.
i ran the diagnostic tool
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070003
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070003' to display the error text.
Error: 0x80070003
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:25:2011 16:07
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070003
HealthStatus Bitmask Output:
is it possilbe to fix this issue without uninstalling the system shield anti virus software?? i tried to reinstall windows essentials but of course it tells me that my copy is not genuine :)
thanks
Try manual Validation firstsee if the system validates - if not, then follow the Diagnostics link that should be offered (direct link http://ww.microsoft.com/genuine/diag and follow any advice it gives about settings.Once you have all green lights, attempt validation again.Post back with your results, and a new MGADiag report.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, February 26, 2011 4:10 AMModerator -
thank a lot..... i tried the manual validation....didnt work and hit the trouble shoot tab.... once i uninstalled the kd971033 update.... the computer did the rest..... thanks bunches
- Marked as answer by Darin Smith MS Tuesday, March 1, 2011 8:31 PM
Sunday, February 27, 2011 6:07 AM -
"atinys1" wrote in message news:04cbc3f8-5bd5-483a-b8c8-f6bccd5cae50...thank a lot..... i tried the manual validation....didnt work and hit the trouble shoot tab.... once i uninstalled the kd971033 update.... the computer did the rest..... thanks bunches
Great - please post another MGADiag report so we can check that all is fixed.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, February 27, 2011 7:11 AMModerator -
Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->
Validation Code: 0Cached Online Validation Code: 0x0Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=Windows Product ID: 00359-OEM-8992687-00006Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7600.2.00010300.0.0.003ID: {10AF70C4-1F3A-4D48-925B-39F15D6E2ED0}(3)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 Home PremiumArchitecture: 0x00000009Build lab: 7600.win7_gdr.101026-1503TTS Error:Validation Diagnostic:Resolution Status: N/A
Vista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->Office Status: 102Microsoft Office Home and Student 2007 - 100 GenuineOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Users\Synita McClary\AppData\Local\Google\Chrome\Application\chrome.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->Office Details: <GenuineResults><MachineData><UGUID>{10AF70C4-1F3A-4D48-925B-39F15D6E2ED0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2494927861-3457377177-2626060596</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5740 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.16 </Version><SMBIOSVersion major="2" minor="6"/><Date>20091229000000.000000+000</Date></BIOS><HWID>AABB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7F479CB1AC9633E</Val><Hash>0ATij02yV+ePskmiMa4MHcNWUJw=</Hash><Pid>81602-415-7061617-68501</Pid><PidType>10</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium editionDescription: Windows Operating System - Windows(R) 7, OEM_SLP channelActivation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64Application ID: 55c92734-d682-4d71-983e-d6ec3f16059fExtended PID: 00359-00178-926-800006-02-1033-7600.0000-3082009Installation ID: 000092960482046562601551610023499153247415884226182924Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340Partial Product Key: 7QJB7License Status: LicensedRemaining Windows rearm count: 1Trusted time: 2/27/2011 10:02:42 AM
Windows Activation Technologies-->HrOffline: 0x00000000HrOnline: 0x00000000HealthStatus: 0x0000000000000000Event Time Stamp: 2:27:2011 02:02ActiveX: Registered, Version: 7.1.7600.16395Admin Service: Registered, Version: 7.1.7600.16395HealthStatus Bitmask Output:
HWID Data-->HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEA6GG07uARSia6yubQwOhd7p6KUPzvFFxd
OEM Activation 1.0 Data-->N/A
OEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC PTLTD APICFACP INTEL CALPELLAHPET INTEL CALPELLABOOT PTLTD $SBFTBL$MCFG INTEL CALPELLASLIC ACRSYS ACRPRDCTSSDT PmRef CpuPm
Sunday, February 27, 2011 3:02 PM -
"atinys1" wrote in message news:2fe74c30-c7da-4e8e-b4e2-fcc4aa8bcfed...Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->
Validation Code: 0Cached Online Validation Code: 0x0Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=Windows Product ID: 00359-OEM-8992687-00006Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7600.2.00010300.0.0.003
Much better!Good luck :)
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, February 27, 2011 3:07 PMModerator