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Product key invalid for a VLK on a few computers RRS feed

  • Question

  • The problem is back!

    In my company we have a few hundreds new HP PCs and now two of them are displaying a message just after the log-in:

    "The product key used to install Windows is invalid ..."

    I've done the things with the validation (delete data.dat file, go to the microsoft website and validate the machine) but no luck! In the month of october 2006 we had a similar problem and it worked on other machines.

    The same message keeps appearing telling me that my key is invalid.

    So, I run your diagnosis program and here is the result: (everything is OK and genuine).  But the ******* message keeps showing.

     Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-JH9K3-BPF7B-GDMC3
    Windows Product Key Hash: uH6vK8mTOfcBmj05SSvUR/EjdD0=
    Windows Product ID: 55274-640-9664217-23432
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 94dd0982-2941-4ea0-87c0-7998f5ee34b6
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: fpro.rtss.qc.ca:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>94dd0982-2941-4ea0-87c0-7998f5ee34b6</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-GDMC3</PKey><PID>55274-640-9664217-23432</PID><PIDType>1</PIDType><SID>S-1-5-21-3253555194-1439906313-590260106</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP dx5150 SFF</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>1.18</Version><SMBIOSVersion major="2" minor="4"/><Date>20060801000000.000000+000</Date></BIOS><HWID>3B713DCF0184C056</HWID><UserLCID>0C0C</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>C0F5D0AFE43BD02</Val><Hash>S+qwABPf2DDpOnAn3cMT/VPkSXI=</Hash><Pid>73931-641-0478225-57242</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Other ideas?

    Thanks,

    Robert

     

     

    Wednesday, March 7, 2007 2:55 PM

Answers

  • Hi Robert,

        I believe I know what the root cause of the issue is (Remote Security Profiles) – which is easily resolved. This issue usually occurs when customers have remote security profiles on a slow network – causing a time-out in security profile loading and forcing cryptographics to not work properly. This causes WGA Notifications to signal.

        The fix to this has been included in builds of WGA Notifications (WGATray) later than 1.5.540.0 (the Diagnostic Report you posted show that this computer has version 1.5.540.0) . So the fix is to upgrade to the latest WGA version here: http://go.microsoft.com/fwlink/?linkid=69498 – please keep in mind it is NOT recommended to use WGA Notifications in client deployment images, and we do NOT recommend it unless absolutely necessary. It requires Admin access to install.

    Thank you,
    Darin Smith
    WGA Forum Program Manager


    ----------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    ----------------------------------------

    Wednesday, March 7, 2007 10:15 PM

All replies

  • Hi Robert,

        I believe I know what the root cause of the issue is (Remote Security Profiles) – which is easily resolved. This issue usually occurs when customers have remote security profiles on a slow network – causing a time-out in security profile loading and forcing cryptographics to not work properly. This causes WGA Notifications to signal.

        The fix to this has been included in builds of WGA Notifications (WGATray) later than 1.5.540.0 (the Diagnostic Report you posted show that this computer has version 1.5.540.0) . So the fix is to upgrade to the latest WGA version here: http://go.microsoft.com/fwlink/?linkid=69498 – please keep in mind it is NOT recommended to use WGA Notifications in client deployment images, and we do NOT recommend it unless absolutely necessary. It requires Admin access to install.

    Thank you,
    Darin Smith
    WGA Forum Program Manager


    ----------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    ----------------------------------------

    Wednesday, March 7, 2007 10:15 PM
  • Thank you Darin,

    You are right, this computers are on two different remote locations with ISDN permanent connection to our domain.

    But I've installed the latest WGA and we still get the same message. I will try to post a link to a screenshot with the message.

    The message is only annoying, because after the log-on, there is no icon in the Notification Area from WGA, as it was a few month ago.  

    Do you have other suggestion?

    Thank you again for your time.

    Robert

     

    Thursday, March 8, 2007 7:24 PM
  • Hi Robert,
     
      My apologies, I completely misunderstood your issue.  And although this doesn't appear to be WGA related, I will see if I can find a fix for it, or at the very least, point you in the right direction.

    Again, very sorry for my failure to fully read and understand your message,

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    ------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    ------------------------------------------

    Friday, March 9, 2007 2:18 AM
  • Hi again Robert,

      I have talked to one of our Devs and he would really like to see a screen shot of the error message. He thinks that it's either a WGA  issue or a system level issue and seeing the screen shot would tell us which.

      Unfortunetly, our forums do not (yet) support images (or attachments), so we will need you to open a support request. After that, post the Support Request number in this thread (Note: the Support Number should start with SRX or SRZ plus 12 more numbers). And then we will see about getting the screen shot.

    Thank you,
    Darin Smith
    WGA Forum Program Manager


    ------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    ------------------------------------------

    Friday, March 9, 2007 2:53 AM