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0xC004C4A6 error during Genuine Validation - Vista Business RRS feed

  • Question

  • I am having problems in that Vista Business is telling me my software is no longer genuine.

    Only thing different is that I am using a different Docking Station today than I used yesterday on my D620 Laptop.

    I have tried online and phone activiaton.  Activation succeeds but never get the Genuine Logo.

    Here is the Diags:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0x0
    Windows Product Key: *****-*****-JCFPB-JWYXD-K2RC3
    Windows Product Key Hash: XGDC/Z9ZV65LPl2EZOmKM8VQhp0=
    Windows Product ID: 89576-021-0955621-71107
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    ID: 924a03ad-e5e3-457f-8933-aa93abd1e583
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.20.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>924a03ad-e5e3-457f-8933-aa93abd1e583</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><PKey>*****-*****-*****-*****-K2RC3</PKey><PID>89576-021-0955621-71107</PID><PIDType>5</PIDType><SID>S-1-5-21-4106968681-1558605702-1008451210</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D620                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20061218000000.000000+000</Date></BIOS><HWID>88333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>D706294168A6AC</Val><Hash>TT/3pULiBLY4I8DYqH5Y9yC5XU8=</Hash><Pid>81599-854-6446994-65556</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>4374F8373A4FEAC</Val><Hash>9HRy+l/ArngnUR4ekfoqbUpcYpc=</Hash><Pid>84889-854-0512042-63867</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>95F3A64B866B6AC</Val><Hash>VmnDN1QeDop1QpwAkBerYAP9ke0=</Hash><Pid>84890-854-0512033-63784</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Friday, March 2, 2007 6:51 PM

Answers

All replies

  • Ok this is intersting.  I got home tonight and hooked up to my wireless and now it says I am genuine.  Though now at the bottom of my Desktop wallpaper that says this copy of Windows is not genuine.  How in the world do I get rid of that now?

     

    Please help.

    Saturday, March 3, 2007 1:22 AM
  • I have the same problem with my windows vista home premium. it would be nice if we could get some support
    Sunday, March 4, 2007 4:33 PM
  • Hi...
     Martin19 wrote:
    I have the same problem with my windows vista home premium. it would be nice if we could get some support
    I've the same problem since today (sunday 2007/03/04). I always get the error message that WGA failed due to not activated windows vista ultimate. But in (sorry german) Systemsteuerung\System und Wartung\System windows is shown as activated!

    I bought my version of windows vista ultimate a few weeks ago as system builder version in germany.

    Kind regards

    Gerd

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0x0
    Windows Product Key: *****-*****-V6P9M-JMYCH-7CTXG
    Windows Product Key Hash: ncTQ+HfIRUMmNMUhGc6RuA6umlk=
    Windows Product ID: 89580-OEM-7300506-14470
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 17be5d5b-1cc8-44fd-a524-0f3abdb704a1
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-80041013_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>17be5d5b-1cc8-44fd-a524-0f3abdb704a1</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-7CTXG</PKey><PID>89580-OEM-7300506-14470</PID><PIDType>3</PIDType><SID>S-1-5-21-1757981266-1035525444-725345543</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-7125</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20060522000000.000000+000</Date></BIOS><HWID>A1143F07018400F6</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{911A0407-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Outlook 2002</Name><Ver>10</Ver><Val>9CF5E85BB9ACDFA</Val><Hash>1Ggu41R2+mA+9tA2HepOcmjwtV0=</Hash><Pid>54217-OEM-1650002-00509</Pid><PidType>16</PidType></Product></Products></Office></Software></GenuineResults> 


    Sunday, March 4, 2007 6:11 PM
  • Hi...

    i solved the problem by the following steps (found in other thread)

    1) Run "slui 4" (Window-Key + R)
    2) Activate again
    3) Reboot
    4) enjoy

    But: Why has my windows lost ist "genuine" status? From one day to an other without "reason"?

    Kind regards

    Gerd
    Sunday, March 4, 2007 6:39 PM
  • hmm i did what you wrote there, i called the support and get an number to fill in this fields A-G but after that the problem was still there...
    Monday, March 5, 2007 4:52 PM
  • To get rid of the non-genuine messaging you can click "Validate Windows" at www.microsoft.com/genuine.
    Monday, March 5, 2007 10:48 PM