none
H.E.L.P.?? All E mails from my provider - non hotmail - e mail are missing after error message/sending/receiving messages in Windows Live Mail 2011 RRS feed

  • Question

  • I have no idea if I'm using the right forum -

    sorry

    I'm using Live mail 2011 and have several e mail accounts associated - loaded? - so they all come up at once.

    one e mail is my primary through Charter

    I was waiting patiently for an e mail to come through so I could print it and hit send/receive - it kept trying to load but would not progress more than a quarter of the way - I recived the "do you want to wait for a response or quit" message - I chose to wait. several times

     I gave up and quit - in the meantime there was (I believe AVG )forced reboot - you know, the kind that says reboot or you can postpone?) I had been postponing most of the day and frustrated I chose to close everything and re boot.

    When I logged back in ALL of my  email from my Charter account was missing!

     I went to Charter.net and tried to see if it was still on their server - it was not

    I called them - they said I need to call Microsoft because the error I received below was an error from Microsoft's side - and that Microsoft deleted all of my e mails when the "header" download for the "drafts" folder did not complete.

    ______________________________________________________________________

    Unable to send or receive messages for the Charter (my e mail) account. Header download for the “drafts” folder did not complete. Could not download new messages from the IMAP server.

    Server Response: The server did not respond to this IMAP command before the connection was terminated.

    Server: IMAP.charter.net

    Windows Live Mail Error ID: 0x800CCC0F

    Protocol: IMAP

    Port: 143

    Secure (SSL) No

    __________________________________________________________________________________

    Now when I try to connect I can get mail from all my other accounts - I can see new mails that have loaded since 3am this morning but there is NOTHING before 7/17 there at al, and I get the following error when it trys to load

    the server did not respond to this IMAP command before the connection was terminated - is the message I get now when I try to open Live Mail.

    I really need those e mails and don't know how to get them back.

    Please, can anyone help?

    • Moved by Olaf Engelke Thursday, July 21, 2016 7:30 AM Not a Windows Home Server topic
    Wednesday, July 20, 2016 4:35 AM

Answers

  • Hi,

    For further assistance, it is better for you to post a new thread in the corresponding forum since this issue is more related to Windows Live Mail 2011.

    http://answers.microsoft.com/en-us/windowslive/forum/livemail-email-send?tab=Threads

    Thanks for your understanding.

    Best Regards,

    Alvin Wang


    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, July 21, 2016 3:13 AM
  • Thanks, I thought maybe the firewall was the problem so I removed all security and tried again but it doesn't work. how would my POP3 settings have been changed if I didn't do it myself?

    or if you suspect malware I'd try them over here.

    http://answers.microsoft.com/en-us/protect

     

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Thursday, July 21, 2016 11:55 AM
    Moderator

All replies

  • Hi,

    Thanks for your post.

    According to my research, there are 2 possible causes on why you've encountered this error message:

    • Incorrect POP3 settings (usually the SSL option for SMTP) - check with your provider if it is required or not.
    • Firewall is blocking the ports (usually port 25) - Windows Firewall generally allows this port through, unless specifically told not to do so.

    As an initial troubleshooting, I suggest that you reconfigure your account by following the steps provided below on how to remove and re-add again the account.

    How do I add an account to Windows Live Mail?

    https://support.microsoft.com/en-us/help/14054/windows-live-mail-add-account

    For firewall issue, you can try to disable the security software /firewall to isolate the cause of this issue.

    Furthermore, I suggest to contact Windows Live Mail  Forum for further help:

    http://answers.microsoft.com/en-us/windowslive/forum/livemail-email-send?tab=Threads

    Best Regards,

    Alvin Wang


    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, July 20, 2016 8:13 AM
  • Thanks, I thought maybe the firewall was the problem so I removed all security and tried again but it doesn't work. how would my POP3 settings have been changed if I didn't do it myself?
    Wednesday, July 20, 2016 12:22 PM
  • Hi,

    For further assistance, it is better for you to post a new thread in the corresponding forum since this issue is more related to Windows Live Mail 2011.

    http://answers.microsoft.com/en-us/windowslive/forum/livemail-email-send?tab=Threads

    Thanks for your understanding.

    Best Regards,

    Alvin Wang


    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, July 21, 2016 3:13 AM
  • Thanks, I thought maybe the firewall was the problem so I removed all security and tried again but it doesn't work. how would my POP3 settings have been changed if I didn't do it myself?

    or if you suspect malware I'd try them over here.

    http://answers.microsoft.com/en-us/protect

     

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Thursday, July 21, 2016 11:55 AM
    Moderator