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can not update, just paid now RRS feed

  • Question

  • I can not update, I just paid now new oneacre 59.$, for three PCs
    what should I do?
    Saturday, November 15, 2008 1:13 PM

Answers

  • I suspect that you both mean that you renewed, but OneCre still indicates that it has expired.

    Renewal takes effect on the date that your current subscription expires and that it can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, November 17, 2008 2:39 PM
    Moderator

All replies

  • I have the same problem. I have paid to update but the icon is red and indicates that my subscription has expired. I have restarted my computer but that does not seem to help. Trying to contact someone is impossible...

     

    Saturday, November 15, 2008 1:38 PM
  • thank you ,,,
    Saturday, November 15, 2008 2:02 PM
  • I suspect that you both mean that you renewed, but OneCre still indicates that it has expired.

    Renewal takes effect on the date that your current subscription expires and that it can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, November 17, 2008 2:39 PM
    Moderator