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new install live one/onecare error ID 00118-80070652 RRS feed

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    Goodmorning,

    I am trying to install onecare on my wife's laptop. I got the above error message it said "ms installer already running" restart computer..........  I did, it is still running. I went to "task manager - services" and it said "msiserver 3268 window install" is running. Now what?

    Sorry, it is after 10 AM where I am. Life is full and requires me to go play. I'll catch your responces this evening. Are there scheduled hours for this service?

    Terry aka Nancy Ann Willie

    Monday, July 28, 2008 2:06 PM

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    You may want to download and run the Windows installer Cleanup Tool - http://support.microsoft.com/kb/290301 to address whatever is causing the installer to run and not complete, which is preventing OneCare from installing.

    or contact support for OneCare - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, July 28, 2008 3:06 PM
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    Thanks Steve,

          I'll try that before I go play with others, God knows I want this going before the "Boss" gets home. "or contact support for OneCare" What is this if not support?

    Terry 

     

    Monday, July 28, 2008 3:19 PM
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    This is a customer forum. That means that customers discuss OneCare and help each other. The moderators are volunteers. Support is reached per the FAQ in my las reply. Good luck.

    -steve

     

    Monday, July 28, 2008 3:32 PM
    Moderator