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Windows Genuine Advantage/Validation Crashes RRS feed

  • Question

  • Every time I try to validate my copy of Windows to download updates, a program crashes. For example, I installed the plugin for Firefox, the WGA plugin, then clicked continue. It loads the page then the browser exits with no error messages. I also tried using Internet Explorer to download Windows Updates but after I click EXPRESS, it searches for the latest programs then once again exits with no error messages. I went to the Windows Genuine Validation Diagnose but when I try to access it using Internet Explorer7, it exits without any error messages. I can go there with Mozilla Firefox but when I click Validate Windows after that, it closes again without any error messages. Now I downloaded MGAdiag hoping to solve the problem. I clicked continue then it hangs then exits once again with no error messages as always. Now I know that every time I use something to validate my Windows, it will crash or exits. Now I need help because I want to download Windows Defender and it requires validation.

    P.S. My Automatic Updates are still working fine.
    Wednesday, January 21, 2009 1:37 AM

Answers

  • Hello Francis,


    Are you receiving any actual error codes or other messages whatsoever? Please confirm you are using the most current version of Genuine Advantage by clicking Validate Windows on the website below:

    http://www.microsoft.com/genuine

    If the above steps do not resolve your issue, continue below.

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you. 



    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, January 26, 2009 7:07 PM
    Wednesday, January 21, 2009 7:10 PM

All replies

  • Hello Francis,


    Are you receiving any actual error codes or other messages whatsoever? Please confirm you are using the most current version of Genuine Advantage by clicking Validate Windows on the website below:

    http://www.microsoft.com/genuine

    If the above steps do not resolve your issue, continue below.

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you. 



    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, January 26, 2009 7:07 PM
    Wednesday, January 21, 2009 7:10 PM
  • My case was solved by Edward,

    I used my Windows XP CD to check all my system files if they are corrupted and are still in original state. After that I was able to use Windows Update again.

     

    Thank you for your time,

    Francis

    Monday, January 26, 2009 9:39 PM