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Activating OneCare significantly slowed down my speech recognition software RRS feed

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    Dragon (a speech recognition / dictation app) was working perfectly, and very quickly with the trial version of OneCare but as soon as I activated OneCare, Dragon can't keep up with me and it's killing me time-wise. I went into the configs and told OneCare to ignore the whole folder where Dragon is installed in with no improvements. Dragon worked fine with Norton, but I'd prefer to stay with OneCare now that I just purchased a full year subscription.

    The box is a brand new Dell Vostro with lots of power and RAM, new installation, and it's running XP.

    Any ideas?
    David
    • Edited by Davjaxx Wednesday, January 14, 2009 8:24 PM clarification
    • Edited by Stephen BootsMVP, Moderator Thursday, January 15, 2009 2:47 PM cleared check mark for code - no code in post
    Wednesday, January 14, 2009 8:23 PM

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    Hello David, does the issue persist if you disable One Care antivirus? If you uninstalled Norton did you run the Norton uninstall tool afterward? Norton uninstall tool - http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 One Care support should be able to help troubleshoot this issue. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    Jim
    Thursday, January 15, 2009 5:04 AM
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    I've marked Jim's post as the answer, since I believe contacting support to investigate this is the way to go. It seems strange that once activated, the problem developed. There should be no difference between trial mode and subscribed mode, except that if you used the trial without signing in to use the Circle functions, those functions became available when you activated with a LiveID.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Thursday, January 15, 2009 2:50 PM
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    I should have been more specific, There are two boxes, both experienced the same speed decrease. One had Norton, the other is a brand new box and worked perfectly when first installed and for a week after using the trial. The slow-down only happend right after it was activated. I didn't think this was a normal case.

    I'll try disabling the Onecare antivirus first and see if that's the culprit.
     
    David
    Thursday, January 15, 2009 4:10 PM
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    That's even more interesting.
    Yes, let's try disabling first the virus and spyware protection and then the firewall (after enabling virus protection again) to see if either component is the culprit. However, I doubt it.
    If you uninstall and reinstall OneCare, but do not activate, in theory the problem should then not exist until you activate with yoru subscription LiveID again. I'm stymied as to what the cause could be.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Thursday, January 15, 2009 4:29 PM
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    I'll test the scenarios you listed and get back to you.
    David
    Thursday, January 15, 2009 5:34 PM
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    I did some research which pointed to looking at system resources, and more specifically, one process which is msmpeng.exe. I configured Onecare to ignore this exe, and the CPU utilization went way down, from 46% to around 4%. Since then, no problems. I'm not saying this is the exact cause because I haven't done enough testing to say it 100% was the problem, but my machine now runs smooth again. Here's the kicker, msmpeng.exe is actually a Onecare file! Here's another forum discussion about it.

    Thanks for your input guys. These forums are a huge benefit to those of us in this industry!
    Wednesday, January 21, 2009 9:57 PM
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    Thanks for the update. When msmpeng sucks up CPU, it typically indicates a conflict. It find it strange that telling OneCare to stop monitoring this exe was the solution, but you are right in that there has been at least one other report that I recall mentioning this action as the solution to a performance problem.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Thursday, January 22, 2009 3:22 PM
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