newNeo1,
Some users, when they try to bring up the Windows Product Activation window, the window does not come up, comes up but displays a “Fault Error”, comes up and is blank, or they can't get to a point to bring up the window due to the looping issue.
If one of these customer scenarios defines you, please see this post for a possible fix for your issue:
http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/5e9de193-e60a-491a-8517-0c429cd96110/
If you are receiving the error "...the number of times you can activate Windows with this product key has been exceeded" while trying to Activation over the Internet, you are permitted to reinstall and activate XP as many times as you want to. This comes with the caveat that as long as your use of Windows XP is in compliance with the End User Licensing Agreement (EULA). After a certain number of activations within a certain time period, automatic online activation will be suspended (This will also happen the first time you reinstall and activate some OEM versions of Windows XP), which will require that you do a Telephone Activation. To do so, rerun the Activate Windows Wizard and select "Activate my product using the telephone". Follow the phone prompts.
If the automated telephone activation is not accepted, you will be offered the option to speak with a live activation representative. Choose that option. The rep will ask a few questions for the purpose of confirming that you are still using your license for Windows XP in accordance with the EULA. If this is confirmed, the rep will issue an activation code for you to enter into the Activation Wizard.
As a second option you could do the following:
Thank you for visiting the Windows Genuine Advantage (WGA) program forum. In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool. This will try and identify the individual issue you may be experiencing. Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.
By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT). Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard. Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:
http://go.microsoft.com/fwlink/?linkid=52012
Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.
1. What edition/version of Windows XP is titled?
· Home
· Professional
· Media Center
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. Please provide the customer scenario you are experiencing.
5. DO NOT post the Product Key.
Not sure what to look for, see this page to reference your COA:
http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en
NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.
Thank you for contacting us here in the WGA program forums.
Rick, MS
