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Computer saying Windows 7 may not be genuine, why? Here is the MGA diagnostic tool. Please help. RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-V9488-FGM44-2C9T3
    Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
    Windows Product ID: 00426-OEM-8992662-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {78364A97-09F2-4572-9CA3-AC9C8CA95D7A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{78364A97-09F2-4572-9CA3-AC9C8CA95D7A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-4245868638-2704992319-1070019140</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.32</Version><SMBIOSVersion major="2" minor="4"/><Date>20081120000000.000000+000</Date></BIOS><HWID>25E43E07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>6523C81D98E7D9A</Val><Hash>o+6KqeQNP/PqtA32m0RNxD/iTuo=</Hash><Pid>70145-717-2222715-57568</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAAACAAAAAwABAAEAeqgQU+JhQq16f7CDgvTGBgR21F9Q6l4OvHpGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC INSYDE    
      FACP HPQOEM SLIC-MPC
      HPET INSYDE SLIC-MPC
      BOOT INSYDE INSYDE  
      MCFG INSYDE    
      ASF! INTEL HCG
      SLIC HPQOEM SLIC-MPC
      SSDT INTEL SataAhci
      SSDT INTEL SataAhci

    Sunday, July 29, 2012 1:32 AM

Answers

  • Unfortunately, you have a conterfeit, hacked version of Windows 7 Ultimate installed.  In order to correct this issue, you'll need to purchase a "full retail" edition of Windows 7 and perform a "clean install".  Genuine Windows 7 editions can be purchase form the Microsoft Store.  The alternative is to revert to the original Windows Vista operating system HP installed which I don't advise doing.

    Carey Frisch

    Sunday, July 29, 2012 2:02 AM
    Moderator
  • Because until then, the hack used to illegally install and activate it was working.

    You may also have only recently installed an update that discovered the hack, or the AV itself may have found it.

    For what version and edition of Windows is the machine licensed, according to the COA sticker on the case??

    (probably Vista of some kind - certainly not Windows 7, as it was manufactured in 2008 - a year before Windows 7 was released)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, July 30, 2012 3:06 PM
    Moderator

All replies

  • Unfortunately, you have a conterfeit, hacked version of Windows 7 Ultimate installed.  In order to correct this issue, you'll need to purchase a "full retail" edition of Windows 7 and perform a "clean install".  Genuine Windows 7 editions can be purchase form the Microsoft Store.  The alternative is to revert to the original Windows Vista operating system HP installed which I don't advise doing.

    Carey Frisch

    Sunday, July 29, 2012 2:02 AM
    Moderator
  • I purchased this computer used over 7 months ago; why didn't this show up until it was shut down improperly a few days ago?
    • Edited by mamad57 Monday, July 30, 2012 1:48 PM
    Monday, July 30, 2012 1:47 PM
  • Because until then, the hack used to illegally install and activate it was working.

    You may also have only recently installed an update that discovered the hack, or the AV itself may have found it.

    For what version and edition of Windows is the machine licensed, according to the COA sticker on the case??

    (probably Vista of some kind - certainly not Windows 7, as it was manufactured in 2008 - a year before Windows 7 was released)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, July 30, 2012 3:06 PM
    Moderator