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Track on activity task RRS feed

  • Question

  • Hi,

    I probably do not understand the general concept of the tasks handling but I would like to be able to assign a task to someone else and to be notified about every change regarding this task. The problem is that in the minute I assign a task I actually change the owner of the task and therefore - due to my understandings - I am not informed anymore about any status change.

    Please advice

     

    Thanks

     

    Ariel 

     

    Monday, March 3, 2008 1:44 PM

Answers

  • Ariel,

     

    I think you can do it from server side callout.

    You need another field to record the previous owner(you) on the activity entities.

     

    When state changes, the code may drop you an email.

     

    Jim

    Monday, March 3, 2008 4:13 PM
    Moderator

All replies

  • Ariel,

     

    That's right, you do need extra development works for tracking activities.

     

    Cheers,

    Jim

    Monday, March 3, 2008 2:30 PM
    Moderator
  • Thank you.

    Is it workflow development, client-side or server side?

    Can you give any hint where to start with.

     

    Thanks

     

    Ariel

     

    Monday, March 3, 2008 2:45 PM
  • Ariel,

     

    I think you can do it from server side callout.

    You need another field to record the previous owner(you) on the activity entities.

     

    When state changes, the code may drop you an email.

     

    Jim

    Monday, March 3, 2008 4:13 PM
    Moderator
  • Thank you. I will probably try something like this. I just cannot understand what is the meaning of the follow up option within the task activities.

     

    Thanks

     

    Ariel

     

    Monday, March 3, 2008 4:25 PM
  • In adition to jim,

     

    You have to build your own asp.net solution to do tracking or use workflow .net assembly to achieve this.

     

     

    Callouts might be use when any update happen to store tracking.

     

    MS CRM SDK will help you to achieve such things.

     

    Regards,

    Imran

     

    http://microsoftcrm3.blogspot.com

     

     

    Monday, March 3, 2008 4:58 PM
    Moderator