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One Care states that I have three computers in my circle RRS feed

  • Question

  • I re-newed my subsription to one care and when I finished installing the new update info on my last computer it stated that I already had three computers signed up already
    Monday, May 19, 2008 1:47 AM

Answers

  •  ThomasBB wrote:
    I re-newed my subsription to one care and when I finished installing the new update info on my last computer it stated that I already had three computers signed up already

    You did not need to uninstall/reinstall. You simply needed to renew with the retail key.

    Now that you reinstalled, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.

     

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare.

     

    -steve

    Monday, May 19, 2008 3:43 PM
    Moderator

All replies

  • Do you have 3 computers in a single network that have onecare installed in each one whose using same Live ID?

    That's how onecare circle works. One of the computers is a hub, and that's the pc that's detecting other computers on the network.

     

    If you only have 1 or 2 computer, then most probably onecare detects the old installation of onecare on the machine.

    Verify through onecare circle. if all computer names are valid or computer is physically present. If a computer name is invalid, or computer physically not present.

     

    Click on the "said" computer name in onecare circle.

    Click on remove this PC.

     

     

    Monday, May 19, 2008 3:17 AM
  •  ThomasBB wrote:
    I re-newed my subsription to one care and when I finished installing the new update info on my last computer it stated that I already had three computers signed up already

    You did not need to uninstall/reinstall. You simply needed to renew with the retail key.

    Now that you reinstalled, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.

     

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare.

     

    -steve

    Monday, May 19, 2008 3:43 PM
    Moderator