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genuine microsoft RRS feed

  • Question

  • My computer keeps saying that my microsoft isn't genuine and active x won't run. I have a certificate of authenticity. How do I get it running again?

    Monday, January 7, 2008 1:50 AM

Answers

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Monday, January 7, 2008 7:15 PM
    Moderator