How long should we wait for a response from an account recovery RRS feed

  • Question

  • Hi Guys


    My Wife's hotmail account has been hacked.

    This person has sent emails to our friends asking for money.

    This is most embarrassing.

    We filled out all the details on the 24th december.


    While I understand there may be some extra delay during the holiday period, how long should we wait for an answer, it is now the 6th Jan.


    The person has changed the email to send password resets to.

    The mobile phone listed on the account is an old one and is no longer valid so we cant receive a reset via phone.


    We included all details and specific details about emails and folders in the hotmail account.


    Can you please help us. We have both had hotmail accounts for a long time (112 odd years), i work in IT and am getting sick of defending Microsoft and Hotamil to my Wife who is getting more annoyed each day we do not receive a reply.


    Please help me out here.





    Fighting tiger

    Thursday, January 6, 2011 8:59 AM


  • Dear Customer,

            I'm very sorry you have a wrong place posted. Your issue was not appears to be a relate "Fix it Center(Mr.Fix it)". So I suggest you post your issue to a correct forum that you can get the right solution soon. Thanks for your understanding!  

    If I misunderstood you,please let me know.

    • Marked as answer by Sam Zeng Friday, January 7, 2011 9:15 AM
    Friday, January 7, 2011 9:15 AM