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Windows 7 Genuine Issue RRS feed

  • Question

  • I have a 1 year old HP Compaq and all was ok until a little over a week ago.  I now have an error saying that my Windows is not genuine.  I read through the forums and tried several tips including System Restore to an earlier date.  The issue persists.  Here is the output I got from running the Microsoft Genuine Advantage Diagnostics Tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {251B6EF8-018F-48D6-8274-2F83BAC50BA4}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Chelsea Scutt\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{251B6EF8-018F-48D6-8274-2F83BAC50BA4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1141446361-4020641496-788767605</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.51</Version><SMBIOSVersion major="2" minor="4"/><Date>20090818000000.000000+000</Date></BIOS><HWID>B3B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-1092011
    Installation ID: 017425621613145700921401991930947190392826105390738963
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 1
    Trusted time: 4/28/2011 8:15:48 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:28:2011 19:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqh2NF4RQq16f3ignkZ2aXISPq7YN1a4

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INSYDE     
      FACP   HPQOEM  SLIC-MPC
      HPET   INSYDE  SLIC-MPC
      BOOT   INSYDE  INSYDE 
      MCFG   INSYDE     
      ASF!   INTEL    HCG
      SLIC   HPQOEM  SLIC-MPC
      SSDT   INTEL   SataAhci
      SSDT   INTEL   SataAhci
      SSDT   INTEL   SataAhci

    Any help would be appreciated. Thank you.



    • Edited by CNYdweller Friday, April 29, 2011 1:31 PM
    Friday, April 29, 2011 12:28 AM

Answers

  • Thanks for all the help.  Since the manufacturer conveniently placed the sticker in a spot that would get worn, I am not able to read it.  Luckily there is not much stored on the computer, so I went ahead and did a restore on it.  I did not knowingly upgrade the BIOS unless, it was something that occurred during a HP upgrade.  I appreciate all the useful information.  I will keep this in mind going forward and make sure that anything that is stored on that computer is backed up because, without the COA key, I may face this issue again.  
    Friday, April 29, 2011 5:26 PM

All replies

  • Please edit out the redundant copies of the report in your post.

    Noel Paton has suggested in the past that rebuilding the licensing store might repair the problem giving rise to Notification Reason: 0xC004F063.  I am borrowing his recipe for doing so.  After you follow it please post one copy of a new MGADiag report.

    Recreate the Licensing Store
        1) Click Start button.
         2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
         4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
         Note: the Software Protection service may not be running, this is ok.
         5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
         6) Type: rename tokens.dat tokens.bar
         7) Type: cd %windir%\system32
         8) Type: net start sppsvc
         9) Type: slui.exe
         10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
         
        Run MGADiag again, and post the report
     
    Compliments of Noel.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, April 29, 2011 2:16 AM
    Answerer
  • Thanks for your response.  Everything worked as you said.  I used a key finder program to locate the CD key in the computer and, it won't validate. I tried twice and it recommene I contact the manufacturer.   Must I find the documentation that came with the computer?  Will the key be different there? Thanks again.
    Friday, April 29, 2011 12:48 PM
  • You cannot use the embedded product key (it has nothing to do with a "cd") to activate Windows.  Your copy of Windows is OEM SLP and cannot be activated with that key.  That key is supposed to automatically activate Windows when Windows is installed.

    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    The OEM SLP key automatically activates if the right code is in the SLIP table in the BIOS.

    BIOS Information: 
      SLIC HPQOEM SLIC-MPC

    However, the OEM COA key is the one on the sticker affixed to the computer (it may be in the battery compartment on a laptop).  The OEM COA key is the one you use for manual activation.  There is no product key in your documentation or anywhere else except on the sticker the manufacturer put on the computer.  The OEM SLP and OEM COA product keys are completely different.  You needed to enter the OEM COA product key to activate.

    To manually activate click Start and type 'activate' and follow the instructions.  To activate by phone, click Start and type 'slui.exe 4' and follow the instructions.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, April 29, 2011 1:22 PM
    Answerer
  • The error message is 0xC004F063 - says the software licensing service reported that the computer is missing a required license.
    Friday, April 29, 2011 1:22 PM
  • Of course.  That's why Noel suggests rebuilding the license store.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, April 29, 2011 1:28 PM
    Answerer
  • Sorry.  I added the additional information before refreshing.  I didn't see the reply.  The sticker referred to is on the bottom of the computer and too worn to make out, even with a magnifying glass.  I called HP and they said I would need to get this code from Microsoft.  Thanks.
    Friday, April 29, 2011 1:46 PM
  • Microsoft can't give you the product key.  They have no idea what it is because they don't know to which computer the manufacturer affixed any individual product key.  I am not aware of any of the manufacturer's having that record either. 

    Did you upgrade the BIOS or did someone servicing the computer do so?

    If you don't have the COA key and nothing else works, then the one way that guarantees that the software no longer needs activation is to do a recovery to factory condition using either the recovery partition or recovery media from the manufacturer.  You can order a recovery dvd from the mfg or from a third party like Recovety-Disks.com.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, April 29, 2011 2:00 PM
    Answerer
  • Thanks for all the help.  Since the manufacturer conveniently placed the sticker in a spot that would get worn, I am not able to read it.  Luckily there is not much stored on the computer, so I went ahead and did a restore on it.  I did not knowingly upgrade the BIOS unless, it was something that occurred during a HP upgrade.  I appreciate all the useful information.  I will keep this in mind going forward and make sure that anything that is stored on that computer is backed up because, without the COA key, I may face this issue again.  
    Friday, April 29, 2011 5:26 PM
  • You're welcome.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, April 29, 2011 5:28 PM
    Answerer