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Product Key Update Tool fails with 0x800402c9 RRS feed

  • Question

  • Windows XP Pro Machine.  COA Dell OEM.  Product Key on COA is NOT the product key for the installation (which has failed WGA Validation.)
    Ran the Product Key Update tool to enter original product key but failed with 0x800402c9, 'disk write error/lack of disk space'.  67GB free,  ran chdsk and ran tool again.  Same problem.  Other posts identical problem but have not been resolved.  Diagnostic report below.


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-8MKRK-GBHKT-RKCP6
    Windows Product Key Hash: wcp7vCctWSMoUYoMa53WPOBPfGo=
    Windows Product ID: 55274-641-9636704-23117
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {4C234253-34DC-4724-8D17-EC354FC71BEF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4C234253-34DC-4724-8D17-EC354FC71BEF}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RKCP6</PKey><PID>55274-641-9636704-23117</PID><PIDType>1</PIDType><SID>S-1-5-21-1614895754-1078145449-1060284298</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude D400                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="3"/><Date>20050628000000.000000+000</Date></BIOS><HWID>2F693207018400D2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>55A39B2AC03BD86</Val><Hash>u+u4uLijTg18svHcztt0SJv6tjM=</Hash><Pid>89388-707-0157384-65008</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 19057:Dell Inc|19057:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, August 18, 2009 1:51 PM

Answers

  • Hello 1972ben,

    Unless Darin Smith of MSFT has been made aware of a fix for this particular problem and can give you better advice, the only thing I know is that this particular error code currently has no resolution other than to backup and offload your data, and then execute a clean installation or full recovery of XP using the materials and/or recovery solution provided by the computer manufacturer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, August 19, 2009 4:28 PM
    Tuesday, August 18, 2009 2:28 PM

All replies

  • Hello 1972ben,

    Unless Darin Smith of MSFT has been made aware of a fix for this particular problem and can give you better advice, the only thing I know is that this particular error code currently has no resolution other than to backup and offload your data, and then execute a clean installation or full recovery of XP using the materials and/or recovery solution provided by the computer manufacturer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, August 19, 2009 4:28 PM
    Tuesday, August 18, 2009 2:28 PM
  • Hello 1972ben,

      Dan is correct, if the Product key update tool errors out (for any reason) the only other option to change the Product Key is to reinstall. 

      XP was never designed to be able to change the Product Key without reinstalling.  The Product Key Update Tool was an attempt to make changing out a Non-Genuine Product Key for a Genuine key, more convenient. 

      However the tool has very sever limitations.  The primary being that if the tool finds that the OS has been modiified or corrupted, it will not be able to complete the PK Change.  The way I understand it, regardless of the error message the tool gives, modified or corrupt OS files tends to be the the root cause.

    Thank you,
    Darin MS 
    Wednesday, August 19, 2009 4:28 PM