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Vista will not log in (error code 0x80070426) RRS feed

  • Question

  • I've done some research on this error with varied results, few of which seem to fit my causes or symptoms.

    I work in a tech support office, and somebody brought their Windows Vista laptop in to us. It is running Windows Vista Home Basic, and Control Panel would not open. This is a legitimate version of Windows, and before everything went wrong, MGA Diag verified it as genuine. After trying a few solutions we found online, with no progress, my work colleague switched the startup type of the Software Licencing (slsvc) process. This resulted in the machine no longer being able to boot into non-Safe Mode Vista. It gets as far as logging in to the default user, when it springs up the error "A problem occurred when Windows tried to activate. Error Code 0x80070426.". After the error is closed, it logs the user back out. Further attempts to log in again result in the same error. Even when the Software Licensing process is switched back to automatic startup, with user Network Service, the error continues.

    Here is the MGA Diag report, run from Safe Mode, as the laptop is now.

    ---

    Diagnostic Report (1.7.0095.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Online Validation Code: 0x80070426

    Cached Validation Code: N/A, hr = 0x80070426

    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3

    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=

    Windows Product ID: 89572-OEM-7332166-00021

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.002

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {CCC827D8-BC0D-4659-8BB1-80D6A147148E}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.080425-1930

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A



    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398



    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002



    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002



    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Excel 2007 - 100 Genuine

    Microsoft Office PowerPoint 2007 - 100 Genuine

    Microsoft Office Publisher 2007 - 100 Genuine

    Microsoft Office Word 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-338-8009_E2AD56EA-339-2ee7_16E0B333-89-80004005_B4D0AA8B-1029-80004005_E2AD56EA-338-8009_E2AD56EA-339-2ee7_16E0B333-89-80004005_B4D0AA8B-1029-80004005_E2AD56EA-338-8009_E2AD56EA-339-2ee7_16E0B333-89-80004005_B4D0AA8B-10



    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed



    File Scan Data-->



    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{49B2D324-41F9-4FEF-AF28-859A79DE5335}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-398890772-1336224415-2877287701</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario V3000 (RZ826PA#ABG)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.39</Version><SMBIOSVersion major="2" minor="4"/><Date>20071122000000.000000+000</Date></BIOS><HWID>57023007018400EE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tasmania Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0016-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Excel 2007</Name><Ver>12</Ver><Val>AB884BFF5CD3D86</Val><Hash>w7U/0hPt7khlCg85y4OdiMkDB/I=</Hash><Pid>89385-707-5609323-63965</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0018-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office PowerPoint 2007</Name><Ver>12</Ver><Val>63BE2BA84B58D86</Val><Hash>mKQhNexLDIMFc3HTH8q2M/8Yps0=</Hash><Pid>89400-707-9021351-63448</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><Val>AEFB93ABBD88D86</Val><Hash>snpKj39yYqTxaEOuqIhA2PAzVOA=</Hash><Pid>89404-707-6292324-63009</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>AB884BFF5CD3D86</Val><Hash>w7U/0hPt7khlCg85y4OdiMkDB/I=</Hash><Pid>89407-707-5609323-63886</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>



    Spsys.log Content: 0x80070002
    Wednesday, August 6, 2008 4:29 AM

Answers

  • Hi Zen Miles,

      You've hit the nail on the head. The error 0x80070426 = Software Licensing Service is not running. 

      Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of  other issues you may be experiencing (such as not having access to the Control Panel).

      I would normally start off by explaining how to set the service to Automaticly start at Vista Start-up, but it sounds like you have already tried that.

      The only other set of steps I can provide is how to Force Start the Service.

      Note: If after you have followed the below steps, you receive any error, then the the problem has escalated from a Licensing sub-system ("My Vista is showing as Non-Genuine") issue to a Vista core system ("I can not get a Windows Service to run") issue and I would need to direct you to Vista support at http://support.microsoft.com.


    If you have access to the Start button
    :
    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:
    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, August 6, 2008 9:15 PM
    Wednesday, August 6, 2008 9:15 PM

All replies

  • Hi Zen Miles,

      You've hit the nail on the head. The error 0x80070426 = Software Licensing Service is not running. 

      Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of  other issues you may be experiencing (such as not having access to the Control Panel).

      I would normally start off by explaining how to set the service to Automaticly start at Vista Start-up, but it sounds like you have already tried that.

      The only other set of steps I can provide is how to Force Start the Service.

      Note: If after you have followed the below steps, you receive any error, then the the problem has escalated from a Licensing sub-system ("My Vista is showing as Non-Genuine") issue to a Vista core system ("I can not get a Windows Service to run") issue and I would need to direct you to Vista support at http://support.microsoft.com.


    If you have access to the Start button
    :
    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:
    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, August 6, 2008 9:15 PM
    Wednesday, August 6, 2008 9:15 PM
  • Thanks Darin,

    Unfortunately, I have already tried your suggested solution, which begins to start the service, but ultimately results in an "System error 5 has occurred. Access is denied." error, even if I'm running an elevated command terminal.

    I will try following your link and requesting their help there, but I will keep checking back here in case you have any ideas.

    Cheers.
    Wednesday, August 6, 2008 11:11 PM