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Laptop from BestBuy, after SP1 my CD-Key for Vista Home Premium isn't acceptable RRS feed

  • Question

  • I have seen seen some threads with the same problem on the other forums, but I still can't find a solution!!!

    I bought a laptop in Best Buy in September with Windows Vista Home Premium pre-installed. After automatical update which I believe downloaded SP1 I started to get message that my CD-Key isn't valid! I read that I should activate my Windows by phone, but i don't have this option. I have only: 1)Buy different product key 2)Enter different key 3)Contact support
    When I enter CD-Key that I have on a Vista sticker on a bottom of my laptop it says, that it's incorrect!!!

    Please help me to solve this, because my Vista is 100% licensed!!!
    Sunday, May 25, 2008 8:45 AM

Answers

  • Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {FEC3FE2C-3D59-4228-B999-A7F73FFD7FB9}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP (ïðîôåññèîíàëüíûé âûïóñê) - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FEC3FE2C-3D59-4228-B999-A7F73FFD7FB9}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2209379483-1025188011-47647949</SID><SYSTEM><Manufacturer>Gateway </Manufacturer><Model>Blade-K8F </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>84.06 </Version><SMBIOSVersion major="2" minor="4"/><Date>20061127000000.000000+000</Date></BIOS><HWID>1A303507018400EE</HWID><UserLCID>0419</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Vladivostok Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110419-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP (ïðîôåññèîíàëüíûé âûïóñê)</Name><Ver>10</Ver><Val>932CC1D597AEBEC</Val><Hash>QUoNPdrZrU9P8g+S8/bVIRc+Z+0=</Hash><Pid>54521-750-6140064-17271</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002



    Thursday, May 29, 2008 4:47 AM

All replies

  • You can reset your Windows Vista activation by performing the following:

     

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

     

    2. Press the Enter key on your keyboard.

     

    3. Select your Country.

     

    4. Follow the instructions for phone activation.

     

    5.  Once completed, restart your computer.

     

    Sunday, May 25, 2008 3:18 PM
    Moderator
  • It didn't help. When i start slui.exe 4 I get the same screen I had before with the same options: 1)Buy different product key 2)Enter different key 3)Contact support
    Monday, May 26, 2008 4:43 AM
  • In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3396701&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

    Darin Smith

    WGA Forum Manager

     

    Wednesday, May 28, 2008 4:49 PM
  • Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {FEC3FE2C-3D59-4228-B999-A7F73FFD7FB9}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP (ïðîôåññèîíàëüíûé âûïóñê) - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FEC3FE2C-3D59-4228-B999-A7F73FFD7FB9}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2209379483-1025188011-47647949</SID><SYSTEM><Manufacturer>Gateway </Manufacturer><Model>Blade-K8F </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>84.06 </Version><SMBIOSVersion major="2" minor="4"/><Date>20061127000000.000000+000</Date></BIOS><HWID>1A303507018400EE</HWID><UserLCID>0419</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Vladivostok Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110419-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP (ïðîôåññèîíàëüíûé âûïóñê)</Name><Ver>10</Ver><Val>932CC1D597AEBEC</Val><Hash>QUoNPdrZrU9P8g+S8/bVIRc+Z+0=</Hash><Pid>54521-750-6140064-17271</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002



    Thursday, May 29, 2008 4:47 AM
  • Hello WeezyBaby,

     

      First off, your Vista does not currently have Service Pack 1 for Vista (SP1) installed. Your Diagnostic Report shows:

    "Build lab: 6000.vista_rtm.061101-2205"

    if your Vista has SP1 installed, the Diagnostic Report would show something similare to

    "Build lab: 6001.longhorn_rtm.080118-1840"

     

     If you have any issues with SP1, please go to http://support.microsoft.com/ph/11732#tab0 which provides information on known SP1 issues as well as a link to free SP1 support (email, phone and chat based)

     

      As for your Product Key/Activation issue, there is a Support Doc: "You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation" at http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573  That I believe is specific to your issue. Please follow the resolution portion of the doc.

     

    If that does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

     

    -------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Vista may require you to enter a Product Key (use the COA SLP key found on the sticker on the side or bottom of your computer) and Activate. Use the Activate by Phone method outlined below

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, May 29, 2008 5:54 PM