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FixIt Center pops to save the ResultReport.xml file RRS feed

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    I am having a problem with Fix It Center.  When I run a diagnostic, if I click to see the reports, the window says it can't display the web page and it comes back with a popup to Open or Save the ResultReport.xml file.  If I click  open, it opens a Notepad with all the XML code altogether.   It seems the FixIt Center did not install its XML viewer during the install. Any ideas how to fix this?

    I am running it on Vista 32bit SP1.

    Thanks.

    Tuesday, April 20, 2010 7:41 PM

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    Well Ramesh,

     

    That fixed my problem.  I can view the result reports now.

     

    Thanks a lot.

     

    Joel.

    • Marked as answer by JoelSimard Thursday, May 13, 2010 6:23 PM
    Thursday, May 13, 2010 6:23 PM

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    I tried to uninstall and reinstall and still same issue.  Anyone has any idea?

     

    Thanks,

    Monday, May 3, 2010 12:56 PM
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    Dear Customer,

    Thank you for your interest in Microsoft Fix it Center (beta).

    The problem you encountered appears to be a computer configuration issue. To better understand the underlying problem, I'd like to ask you to run a couple of commands to query the computer's configuration. Would you please follow the following steps and copy the command outputs to this thread?

    1. Launch a command window by hitting the Start-R key, typing in "cmd.exe" and then hitting Enter.

    2. In the command window, type the following line and then hit Enter.

    reg query HKEY_CURRENT_USER\Software\Classes\.Xml /s

    3. In the command window, type the following line and then hit Enter.

    reg query HKEY_CLASSES_ROOT\.Xml /s

    4. When you are done with copying the outputs to this thread, you may close the command window.

     

    Regards,

    Daniel Chow

    Sr. Software Development Engineer

    Product Quality & Online

    Microsoft Corporation

    This email is provided "AS IS" with no warranties, and confers no rights.

    Tuesday, May 4, 2010 7:25 AM
    Moderator
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    Here's the result: (Note that my system is in French.  So the first query returned an error that mainly says the the Key was not found)

    Microsoft Windows [version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. Tous droits réservés.

    C:\Users\*******>reg query HKEY_CURRENT_USER\Software\Classes\.Xml /s
    Erreur : Erreur : le système n'a pas trouvé la clé ou la valeur de Registre spéc
    ifiée.

    C:\Users\******>reg query HKEY_CLASSES_ROOT\.Xml /s

    HKEY_CLASSES_ROOT\.Xml
        (par défaut)    REG_SZ    xmlfile

    HKEY_CLASSES_ROOT\.Xml\OpenWithList

    HKEY_CLASSES_ROOT\.Xml\OpenWithList\vsta.exe
        (par défaut)    REG_SZ

    HKEY_CLASSES_ROOT\.Xml\OpenWithList\winword.exe
        (par défaut)    REG_SZ

    HKEY_CLASSES_ROOT\.Xml\OpenWithProgids
        VSTA.xml.8.0    REG_SZ
        InfoPath.Document.2    REG_SZ

    HKEY_CLASSES_ROOT\.Xml\PersistentHandler


    C:\Users\******>

     

    Let me know if you have more questions.

    Thanks,

    Joel.

     

    Tuesday, May 4, 2010 11:58 AM
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    @Joel

    Thank you for providing the requested information. Could you please try the following to see if it resolves the problem?

    1. Copy the following 5 lines (including a blank line in between) and paste them into a file named "fix_xml_in_browser.reg" on your Desktop, using an text editor such as Notepad.

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.xml]
    @="xmlfile"
    "Content Type"="text/xml"

    2. Double click on the file on your Desktop. A "Registry Editor" dialog box will pop up asking if you want to add the information to the registry. Answer "Yes".

    3. Reboot your computer.

    4. Launch the Fix it Center application again.

    Regards

    Daniel Chow
    Sr. Software Development Engineer
    Product Quality and Online

    This email is provided "AS IS" with no warranties, and confers no rights.
    Thursday, May 13, 2010 5:08 AM
    Moderator
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    Hi Daniel,

     

    I tried your solution and still same issue.  It pops Notepad instead of the formatted report. 

     

    Joel.

    Thursday, May 13, 2010 5:05 PM
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    Joel,

    Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

    Type the following command and press {ENTER}

    regsvr32 msxml3.dll

    Close and reopen Fix It Center.

     

    Ramesh Srinivasan | The Winhelponline Blog
    Microsoft MVP, Windows Desktop Experience
    • Proposed as answer by Joel Simard Friday, May 14, 2010 11:13 AM
    Thursday, May 13, 2010 5:29 PM
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    Well Ramesh,

     

    That fixed my problem.  I can view the result reports now.

     

    Thanks a lot.

     

    Joel.

    • Marked as answer by JoelSimard Thursday, May 13, 2010 6:23 PM
    Thursday, May 13, 2010 6:23 PM
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    You're welcome Joel. You got to mark *my* response as the answer :)
    Ramesh Srinivasan | The Winhelponline Blog
    Microsoft MVP, Windows Desktop Experience
    Friday, May 14, 2010 3:45 AM
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    Ramesh, thanks for your answer.
    Regards

    Daniel Chow
    Sr. Software Development Engineer
    Product Quality and Online

    This email is provided "AS IS" with no warranties, and confers no rights.
    Monday, May 17, 2010 5:49 AM
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    Glad to have contributed to this thread, Daniel.
    Ramesh Srinivasan | The Winhelponline Blog
    Microsoft MVP, Windows Desktop Experience
    Monday, May 17, 2010 7:23 AM
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    Joel,

    Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

    Type the following command and press {ENTER}

    regsvr32 msxml3.dll

    Close and reopen Fix It Center.

     

    Ramesh Srinivasan | The Winhelponline Blog
    Microsoft MVP, Windows Desktop Experience


    Ramesh:

    This worked for me as well.  Thanks for your quick and easy solution.

    el_abuelo

    Tuesday, July 6, 2010 7:44 PM