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WIndows XP Pro reinstall non-genuine software notification RRS feed

  • Question

  • Help would be very much appreciated!  After PC stuck with lightning, and rebuilt (new MB, PS, HDD) and Win XP Pro reinstalled and software updates completed, I'm now get a non-genuine error message and that it will be deactivated in 30 days.  Following is copy of data from running Microsoft Genuine Advatage Diagnostic Tool:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-RYKXF-H6QJY-PTKKY

    Windows Product Key Hash: Sf0mSgLMUtGxpjSXFfNdHZHCjBk=

    Windows Product ID: 76487-OEM-2258614-59164

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {B7259440-7921-41D6-BC0C-659C7775C8DE}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Windows XP Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-230-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{B7259440-7921-41D6-BC0C-659C7775C8DE}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PTKKY</PKey><PID>76487-OEM-2258614-59164</PID><PIDType>3</PIDType><SID>S-1-5-21-1004336348-436374069-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0802</Version><SMBIOSVersion major="2" minor="6"/><Date>20110331000000.000000+000</Date></BIOS><HWID>B8E63CFF0184E07E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57401</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 9831:MPC Computers

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

    Saturday, September 17, 2011 12:47 AM

Answers

  • "2052" wrote in message news:2c4f33e8-327c-4e45-bf38-c82e207d3d3f...

    Help would be very much appreciated!  After PC stuck with lightning, and rebuilt (new MB, PS, HDD) and Win XP Pro reinstalled and software updates completed, I'm now get a non-genuine error message and that it will be deactivated in 30 days.  Following is copy of data from running Microsoft Genuine Advatage Diagnostic Tool:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-RYKXF-H6QJY-PTKKY

    Windows Product Key Hash: Sf0mSgLMUtGxpjSXFfNdHZHCjBk=

    Windows Product ID: 76487-OEM-2258614-59164

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

     

    Other data-->

    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0802</Version><SMBIOSVersion major="2" minor="6"/><Date>20110331000000.000000+000</Date></BIOS

     

     
     
    Unless the motherboard was replaced under warranty conditions, the OEM Windows license is no longer valid.
     
    You will have to purchase a new Retail license for Windows – and MS only sell Win 7 currently. Any online source of Win XP licenses/packages should be investigated before purchasing from them, as most nowadays are likely to be counterfeit.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 20, 2011 9:44 PM
    Saturday, September 17, 2011 1:29 AM
    Moderator
  • "2052" wrote in message news:a5a4c16f-481f-4666-8c69-7ef2a7901dc4...
    But I've never had this type of problem before when a homebuilt PC motherboard or HDD failed, using an OEM license of Window XP Pro.  In fact, for those failures, I was able to call Microsoft helpdesk and tell rep that I had made changes, and it was an automatic, no question asked, reset.
     
     
    You got lucky then.
    Read the EULA/SLT terms properly – in your case, you will need to read both the EULA for XP built-in to the software, and the written SLT that covers the system-builder. You’ll discover that you are in breach of the terms on two counts.
    1) the OEM terms state that the OEM license is only valid when installed ‘for sale to a third party' and NOT for personal use.
    2) the EULA states that the software cannot be transferred to a new computer. For Licensing purposes, MS considers a new motherboard to be a new computer.
     
    <quote>
    Q. Can a PC with an OEM Windows operating system have its motherboard upgraded and keep the same license? What if it was replaced because it was defective?

    A. Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty.

    The reason for this licensing rule primarily relates to the End User Software License Terms and the support of the software covered by that End User Software License Terms. The End User Software License Terms is a set of usage rights granted to the end user by the PC manufacturer and relates only to rights for that software as installed on that particular PC. The system builder is required to support the software on the original PC. Understanding that end users, over time, upgrade their PCs with different components, Microsoft needed to have one base component "left standing" that would still define the original PC. Since the motherboard contains the CPU and is the "heart and soul" of the PC, when the motherboard is replaced (for reasons other than defect) a new PC is essentially created. The original system builder did not manufacture this new PC, and therefore cannot be expected to support it.

    </quote>
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 20, 2011 9:44 PM
    Saturday, September 17, 2011 8:29 AM
    Moderator

All replies

  • "2052" wrote in message news:2c4f33e8-327c-4e45-bf38-c82e207d3d3f...

    Help would be very much appreciated!  After PC stuck with lightning, and rebuilt (new MB, PS, HDD) and Win XP Pro reinstalled and software updates completed, I'm now get a non-genuine error message and that it will be deactivated in 30 days.  Following is copy of data from running Microsoft Genuine Advatage Diagnostic Tool:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-RYKXF-H6QJY-PTKKY

    Windows Product Key Hash: Sf0mSgLMUtGxpjSXFfNdHZHCjBk=

    Windows Product ID: 76487-OEM-2258614-59164

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

     

    Other data-->

    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0802</Version><SMBIOSVersion major="2" minor="6"/><Date>20110331000000.000000+000</Date></BIOS

     

     
     
    Unless the motherboard was replaced under warranty conditions, the OEM Windows license is no longer valid.
     
    You will have to purchase a new Retail license for Windows – and MS only sell Win 7 currently. Any online source of Win XP licenses/packages should be investigated before purchasing from them, as most nowadays are likely to be counterfeit.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 20, 2011 9:44 PM
    Saturday, September 17, 2011 1:29 AM
    Moderator
  • But I've never had this type of problem before when a homebuilt PC motherboard or HDD failed, using an OEM license of Window XP Pro.  In fact, for those failures, I was able to call Microsoft helpdesk and tell rep that I had made changes, and it was an automatic, no question asked, reset.
    Saturday, September 17, 2011 4:12 AM
  • "2052" wrote in message news:a5a4c16f-481f-4666-8c69-7ef2a7901dc4...
    But I've never had this type of problem before when a homebuilt PC motherboard or HDD failed, using an OEM license of Window XP Pro.  In fact, for those failures, I was able to call Microsoft helpdesk and tell rep that I had made changes, and it was an automatic, no question asked, reset.
     
     
    You got lucky then.
    Read the EULA/SLT terms properly – in your case, you will need to read both the EULA for XP built-in to the software, and the written SLT that covers the system-builder. You’ll discover that you are in breach of the terms on two counts.
    1) the OEM terms state that the OEM license is only valid when installed ‘for sale to a third party' and NOT for personal use.
    2) the EULA states that the software cannot be transferred to a new computer. For Licensing purposes, MS considers a new motherboard to be a new computer.
     
    <quote>
    Q. Can a PC with an OEM Windows operating system have its motherboard upgraded and keep the same license? What if it was replaced because it was defective?

    A. Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty.

    The reason for this licensing rule primarily relates to the End User Software License Terms and the support of the software covered by that End User Software License Terms. The End User Software License Terms is a set of usage rights granted to the end user by the PC manufacturer and relates only to rights for that software as installed on that particular PC. The system builder is required to support the software on the original PC. Understanding that end users, over time, upgrade their PCs with different components, Microsoft needed to have one base component "left standing" that would still define the original PC. Since the motherboard contains the CPU and is the "heart and soul" of the PC, when the motherboard is replaced (for reasons other than defect) a new PC is essentially created. The original system builder did not manufacture this new PC, and therefore cannot be expected to support it.

    </quote>
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 20, 2011 9:44 PM
    Saturday, September 17, 2011 8:29 AM
    Moderator
  • Ok, guess I'll upgrade to Win-7 Pro (which I use on most of my other PCs, just concerned that some of my older ham radio software (designed by hams) may not work in x86 mode.
    Sure seems like a lightning strike would qualify as a defect, when you are replacing not for upgrade purposes, but because your motherboard became toast (defective).
    Thanks for your assistance -- very much appreciated!

    Saturday, September 17, 2011 10:02 PM
  • I's sure like to find a phone number to discuss with Microsoft, buy can't find one.

    Saturday, September 17, 2011 10:04 PM
  • "2052" wrote in message news:0a9e1a6a-b69a-4526-a3dc-48e4007579c9...

    I's sure like to find a phone number to discuss with Microsoft, buy can't find one.

    You can use the Activation line number – when it auto-answers, do NOT respond, and that should force an operator to pick up.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, September 18, 2011 2:09 PM
    Moderator