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  • Question

  • I have a PC that I built myself (a huge accomplishment for me) and installed with all new shiny software.  A bit over a year ago though, I was forced into homelessness, and lent my computer to a "friend" to look after while I lived in a backpackers.  While my friend had my computer (along with moniter keyboard and mouse) EVERYTHING else that went with it was in my car.  My car then got stolen.  I have now got my computer back in just the last week or so.  My friend has been using my computer and it contracted a virus (twice I belive) and he reformatted and re-installed.  So now I have a pc with just the bare minimum of software, and when I used windows update it started telling me that it was not authentic.  Now as far as I know this is probably the case.  But then, what is the point of that little sticker that I put on the back of my case with a 25 digit product code on it?  That came from a fully legal version of Windows, can I not use that on whatever version I have now?

    I don't like being told that I am a victim of software counterfeiting.  I've done everything by the book up to this point, but there is no way in hell that I am going to buy another copy of windows just so that I can use the PC that I haven't even seen for over a year.  There is no justice to that... so how do I stop that stupid message that tells me that I'm a criminal?

    Monday, July 24, 2006 11:21 AM

Answers

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  • How to replace lost, broken, or missing genuine Microsoft software or hardware: http://support.microsoft.com/default.aspx?scid=kb;%5Bln%5D;326246

    Monday, July 24, 2006 1:01 PM
    Moderator
  • Blazza,

    If the Certificate of Authenticity affixed to your computer is genuine, and the COA is for the same edition of XP that is currently installed (COA and installed XP are both Pro, or both Home), you can try to use the Key Updater utility to "genuine-ize" your current installation:  http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409  This utility does not always work because it may encounter cracked and hacked files on your current installation that it may not be able to repair.  Also, the Utility requires full internet access so pease make a special rule for it in your firewall program, if you are using one.

    If you purchased a genuine systembuilder/OEM copy of XP from a MS regsitered partner, and then later lost the CD but still have the COA (as it seems you are saying), then MS has a customer service program for its registered partner systembuilders that lets them, at no charge to them, replace the CD for you.  The registered partner is allowed to charge you for the CD to cover their time and expenses.  If you did not buy from a registered partner or they are no longer in business, then you can order the CD yourself for a $30 fee using this form and the info on your COA:  http://g.msn.com/9SE/1?http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/End-User_Media_Replacement_Form.pdf&&DI=6066&IG=040e8f32a5e44d49997ae7dcf75d8aaa&POS=1&CM=WPU&CE=1&CS=AWP&SR=1

    If the COA is for an edition of XP different from the one currently installed, then to "genuine-ize" the the COA edition, you will have to order the CD as above, then do a clean installation when you get the CD if you have Pro installed but the COA is for Home.  If you have Home installed and the COA is for Pro (not a common situation), then you can simply do an inplace upgrade rather than a clean installation.

    Monday, July 24, 2006 2:54 PM