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Windows renew subcription RRS feed

  • Question

  •  

     Ok, Windows live keeps telling me that my one care setup is not complete, and the 'status at risk' bar is red.

    So i go through the same old procedure, entering in the product key number, which i'm told is already registered, and i receive message number 8059, which tells me that if i keep receiving this message, then i should report it as a recurring problem............and i am getting nowhere

      Annoyed

    Sunday, June 8, 2008 12:14 PM

Answers

  • Don't re-enter the product key but use the Live ID used to set up your One Care subscription and One Care should activate.

     

    Sunday, June 8, 2008 2:53 PM
    Moderator

All replies

  • Don't re-enter the product key but use the Live ID used to set up your One Care subscription and One Care should activate.

     

    Sunday, June 8, 2008 2:53 PM
    Moderator
  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    -steve
    Tuesday, June 10, 2008 4:41 PM
    Moderator