locked
Can't get rid of Windows Activation Technologies error message 0x8004fe21 (Win 7 Ultimate0 RRS feed

  • Question

  • My Precision M6400 laptop came from Dell with XP pre-installed, and I reformatted the disc and installed Windows 7 Release Candidate instead.  When Windows 7 was finally released I bought an OEM copy of Windows 7 Ultimate and installed it on a new hard drive (actually a pair of 500GB drives configured as a RAID0).  I understand that the OEM license allows the OS to be purchased along with a new drive, a processor or a motherboard.  All was well until a few weeks ago, when a pop-up window starting appearing headed "Windows Activation Technologies" and stating that my copy of Windows was not genuine.  This might have been triggered by my replacing the hard drives a few months ago with a pari of larger ones (2x750GB as a RAID0) and cloning my original drives onto them.  It seems that the error that has been flagged also prevents me from downloading Windows updates.

    I have tried reactivating Windows using START-computer-properties-change product key, which didn't solve the problem, and also reactivating by phone, which has not stopped it either.  I assume that reformatting and reinstalling Windows woiuld probably solve the problem, but this would take me several days (I have quite a complex set-up with a lot of software, and also a lot of tweaks to enable my computer to work with the various networks that I use).  Even copying all my data across from back-up would take 12 hours or so.  I don't have this sort of time available at the moment, and if I took leave from work it would cost me a lot in lost earnings (and I would have to give 6 weeks' notice first).  So reinstalling Windows is not a sensible option.

    I feel that Microsoft is in breach of their legal duty of care by providing a partially disabled product, and is therefore liable for any consequences.  However, taking legal action would be slow, complex and costly, and all I want is for this wretched problem to go away.  If I am mistaken, and my copy of Windows really is not genuine, then of course Microsoft then have no duty of care towards me, and I hope at least I can establish the position here.

    So... I have downloaded the Windows Genuine Advantage tool, and this is its report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-T6K2J-GYYJ9-832G4
    Windows Product Key Hash: YVNiO/z5QCxD9hg8iishYfVuyOs=
    Windows Product ID: 00426-OEM-9154216-74162
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {E6EA28E2-95E7-4AFA-910C-7469F5125817}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Allowed
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Allowed
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E6EA28E2-95E7-4AFA-910C-7469F5125817}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-832G4</PKey><PID>00426-OEM-9154216-74162</PID><PIDType>3</PIDType><SID>S-1-5-21-3232878776-95753815-977725362</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M6400                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20090811000000.000000+000</Date></BIOS><HWID>84BB3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>715AB737EF1A6D4</Val><Hash>aMfoGlTtgfXBlAyFlvIjsS71gEE=</Hash><Pid>81599-874-5812282-65920</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00182-542-174162-02-2057-7600.0000-1022011
    Installation ID: 003190937494744166092583359931169895436702491436844801
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 832G4
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 14/04/2011 20:14:43

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 4:12:2011 17:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAln1Oq86c4LqGIep5DJqYqqIFyMsC40R8Rso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M09   
      FACP            DELL          M09   
      HPET            DELL          M09   
      MCFG            DELL          M09   
      DMAR            DELL          M09   
      ASF!            DELL          M09   
      TCPA                   
      SLIC            DELL          M09   
      SSDT            PmRef        CpuPm


    I would be grateful for any advice as to how to proceed.

    Julian Money-Kyrle

    Thursday, April 14, 2011 7:50 PM

Answers

  • "JMKyrle" wrote in message news:837b6bf4-3dbb-4353-8dd9-e7f37746e5b8...

    Dear Noel,

    Thank-you for your prompt reply.  I thought the phrase as used originally by British Intelligence was "nil illegitimis carborundum", with illegitimus in the ablative plural rather than nominative plural and the verb at the end, which is more usual in Latin.  It makes slightly more sense in the original form (not for grinding down by the bastards) rather than your version (not the bastards grinding down).  Not that it is really very good Latin to begin with...

    I have never used System Restore so perhaps I feel a little mistrustful of it.  In any case I am not sure that it will work since the problems started at least a month ago.  Furthermore I have installed software since then that I want to keep, including some rather expensive SilverFast scanner drivers.  So I tried using the System File Checker.  After the initial verification phase of the scan it stopped with the following error message:

    “Windows Resource Protection found corrupt files but was unable to fix some of them.  Details are included in the CBS.Log windir\Logs\CBS\CBS.log.  For example C:\Windows\Logs\CBS\CBS.log”

    but when I tried to open the log my access was denied (I am logged into my own PC as an Administrator).

    It does not seem to have made a great deal of difference to the mismatched and tampered files, however.  I am wondering how the files could have been affected in the first place (a virus?) and whether I can reinstall them manually - are they generic to Windows or specifically generated by my own installation?  Looking around the forums (fora?) I have learnt that the OEM license is not transferrable to another hard drive, which I would have thought makes it unfit for purpose, hard drives being so unreliable.  Perhaps I have misunderstood something here.

    Here follows the result of my updated WGA report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-T6K2J-GYYJ9-832G4
    Windows Product Key Hash: YVNiO/z5QCxD9hg8iishYfVuyOs=
    Windows Product ID: 00426-OEM-9154216-74162
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001



    With Best Wishes,

    Julian


    The variations of Nil Carborundum Illegitemi go back further than you think - have a look at Google - and there are many of them :)
     
    As you say, there are no significant changes in your report.
     
    At this point I think it would be best to direct you to WGA Support for assistance - it should be free.
    I suggest that you raise a WGA support incident at one of the following sites.
     
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     


    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 15, 2011 11:14 AM
    Moderator

All replies

  • "JMKyrle" wrote in message news:2c6914f4-f2d0-4f95-9e2b-20936c36e5c6...

    So... I have downloaded the Windows Genuine Advantage tool, and this is its report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-T6K2J-GYYJ9-832G4
    Windows Product Key Hash: YVNiO/z5QCxD9hg8iishYfVuyOs=
    Windows Product ID: 00426-OEM-9154216-74162
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001


    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100


    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 4:12:2011 17:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    I would be grateful for any advice as to how to proceed.

    Julian Money-Kyrle

    Your problem is the large number of File Mismatches listed above.

     
    Try a System Restore back to about the 9th April  if you can - reboot again when complete, and see if the notification goes away. Run MGADiag and have a look to see if the mismatch has gone..
     
     
    If that doesn't work, or fails to fix the problem - or you don't want to use it, try a System File Checker - it will attempt to replace the broken file and any others it finds.
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 14, 2011 8:22 PM
    Moderator
  • Dear Noel,

    Thank-you for your prompt reply.  I thought the phrase as used originally by British Intelligence was "nil illegitimis carborundum", with illegitimus in the ablative plural rather than nominative plural and the verb at the end, which is more usual in Latin.  It makes slightly more sense in the original form (not for grinding down by the bastards) rather than your version (not the bastards grinding down).  Not that it is really very good Latin to begin with...

    I have never used System Restore so perhaps I feel a little mistrustful of it.  In any case I am not sure that it will work since the problems started at least a month ago.  Furthermore I have installed software since then that I want to keep, including some rather expensive SilverFast scanner drivers.  So I tried using the System File Checker.  After the initial verification phase of the scan it stopped with the following error message:

    “Windows Resource Protection found corrupt files but was unable to fix some of them.  Details are included in the CBS.Log windir\Logs\CBS\CBS.log.  For example C:\Windows\Logs\CBS\CBS.log”

    but when I tried to open the log my access was denied (I am logged into my own PC as an Administrator).

    It does not seem to have made a great deal of difference to the mismatched and tampered files, however.  I am wondering how the files could have been affected in the first place (a virus?) and whether I can reinstall them manually - are they generic to Windows or specifically generated by my own installation?  Looking around the forums (fora?) I have learnt that the OEM license is not transferrable to another hard drive, which I would have thought makes it unfit for purpose, hard drives being so unreliable.  Perhaps I have misunderstood something here.

    Here follows the result of my updated WGA report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-T6K2J-GYYJ9-832G4
    Windows Product Key Hash: YVNiO/z5QCxD9hg8iishYfVuyOs=
    Windows Product ID: 00426-OEM-9154216-74162
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {E6EA28E2-95E7-4AFA-910C-7469F5125817}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Allowed
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Allowed
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E6EA28E2-95E7-4AFA-910C-7469F5125817}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-832G4</PKey><PID>00426-OEM-9154216-74162</PID><PIDType>3</PIDType><SID>S-1-5-21-3232878776-95753815-977725362</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M6400                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20090811000000.000000+000</Date></BIOS><HWID>84BB3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>715AB737EF1A6D4</Val><Hash>aMfoGlTtgfXBlAyFlvIjsS71gEE=</Hash><Pid>81599-874-5812282-65920</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00182-542-174162-02-2057-7600.0000-1022011
    Installation ID: 003190937494744166092583359931169895436702491436844801
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 832G4
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 15/04/2011 10:37:45

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 4:15:2011 09:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAln1Oq86c4LqGIep5DJqYqqIFyMsC40R8Rso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M09   
      FACP            DELL          M09   
      HPET            DELL          M09   
      MCFG            DELL          M09   
      DMAR            DELL          M09   
      ASF!            DELL          M09   
      TCPA                   
      SLIC            DELL          M09   
      SSDT            PmRef        CpuPm


    With Best Wishes,

    Julian

    Friday, April 15, 2011 10:10 AM
  • "JMKyrle" wrote in message news:837b6bf4-3dbb-4353-8dd9-e7f37746e5b8...

    Dear Noel,

    Thank-you for your prompt reply.  I thought the phrase as used originally by British Intelligence was "nil illegitimis carborundum", with illegitimus in the ablative plural rather than nominative plural and the verb at the end, which is more usual in Latin.  It makes slightly more sense in the original form (not for grinding down by the bastards) rather than your version (not the bastards grinding down).  Not that it is really very good Latin to begin with...

    I have never used System Restore so perhaps I feel a little mistrustful of it.  In any case I am not sure that it will work since the problems started at least a month ago.  Furthermore I have installed software since then that I want to keep, including some rather expensive SilverFast scanner drivers.  So I tried using the System File Checker.  After the initial verification phase of the scan it stopped with the following error message:

    “Windows Resource Protection found corrupt files but was unable to fix some of them.  Details are included in the CBS.Log windir\Logs\CBS\CBS.log.  For example C:\Windows\Logs\CBS\CBS.log”

    but when I tried to open the log my access was denied (I am logged into my own PC as an Administrator).

    It does not seem to have made a great deal of difference to the mismatched and tampered files, however.  I am wondering how the files could have been affected in the first place (a virus?) and whether I can reinstall them manually - are they generic to Windows or specifically generated by my own installation?  Looking around the forums (fora?) I have learnt that the OEM license is not transferrable to another hard drive, which I would have thought makes it unfit for purpose, hard drives being so unreliable.  Perhaps I have misunderstood something here.

    Here follows the result of my updated WGA report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-T6K2J-GYYJ9-832G4
    Windows Product Key Hash: YVNiO/z5QCxD9hg8iishYfVuyOs=
    Windows Product ID: 00426-OEM-9154216-74162
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001



    With Best Wishes,

    Julian


    The variations of Nil Carborundum Illegitemi go back further than you think - have a look at Google - and there are many of them :)
     
    As you say, there are no significant changes in your report.
     
    At this point I think it would be best to direct you to WGA Support for assistance - it should be free.
    I suggest that you raise a WGA support incident at one of the following sites.
     
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     


    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 15, 2011 11:14 AM
    Moderator