• Question

  • I have purchased every one of my microsoft products, registered them, I have my product key for xp, frontpage and office and I went to install net framework could not, need the installer, then it said I was not valid. This is BS every third day I must call microsoft to verify and have them
    get me going again, is this a ploy to get people to switch to vista! I have receipts I mailed to them
    of every software purchased. I just want net frame without wga if this can not be done I will
    get a mac, this is just one person but soon many will follow. Really, I work hard for my money, gates will but the people in a poor house!
    Friday, February 16, 2007 5:24 AM


  • Hi cogbiz,

    I understand that you are frustrated and I know you work hard for your money, but first, lets try to figure out what is actually wrong before we jump to conclusions that this is some insidious plot to put you in the poor house.

    In order to recieve the best support, we request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is tell us about the COA (Certificate of Authenticity):

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.


    Friday, February 16, 2007 6:58 PM