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update fries ethernet RRS feed

  • Question

  • i have 2 pcs on my onecare circle and the one running vista has no problems.  however the one running xp sp3 loses network connectivity after automatic updates for software sharing.  i have to rollback my pc to fix the problem.  i cannot fix it by reworking my router, modem and reinstalling them.  i cannot fix it with updating drivers,  diagnoses says ethernet controller and subnet fail test after that update.  i don't know if i can set one care to skip that update only or if i have to set it to stop automatic updates all together.

     

    Monday, July 14, 2008 5:04 PM

Answers

  • I moved your post to the Tune-up folder, since it is Tune-up that monitors if you have all critical and important updates. In your case, with a specific update being offered, see the Windows Update Solution Center - http://support.microsoft.com/ph/6527 for your support options. Note that if the update that causes your PC to have problems is an optional update from WU, you do not need to install it.

    -steve

     

    Monday, July 14, 2008 5:23 PM
    Moderator