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Updating problems with my windows 7 RRS feed

  • Question

  • Hi! (I live in germany and my mother tonge is spanish. I may have english writing errors! ;0)

    I´m not an IT expert, therefore i´ve read a lot and followed your councelling but it seams not being working.

    What i have?

    When i start my computer appears (in german): "RunDLL-starting problem- c:/users/Rudere~1/AppData/local/temp/glom0_og.exe""The modul(?) wasn´t found"

    Then, when i try to update windows, i can´t, it says that it isn´t active!!! i try to activate it manually, but nothing. I bekome errors report with: "repair windows update-components" and "repair windows update-standard saving unit (Standardspeicherorte in german)".

    Somewhere i found the error name "BITS0x80070424" and "0xC0070643 General intern error MSI engine"

    And I can´t active my antivirus and, running a full scanner, it is interrupted and cn´t finish anything!

    I would very thankfull if someone could help me. English, german or spanish but in really easy computer tonge! ;o)

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-KMYGB-TCXMH-DDCG6
    Windows Product Key Hash: 4gp0Ne9kWvmWYr/+KlEFvvZflH0=
    Windows Product ID: 00359-OEM-8703102-80742
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {C80CBB89-4E11-4D23-AA9C-243BD06BE3E1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C80CBB89-4E11-4D23-AA9C-243BD06BE3E1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DDCG6</PKey><PID>00359-OEM-8703102-80742</PID><PIDType>3</PIDType><SID>S-1-5-21-3517111915-401753960-1777218759</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1502   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100507000000.000000+000</Date></BIOS><HWID>CDDB3F07018400FA</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Softwarelizenzierungsdienst-Version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Beschreibung: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Aktivierungs-ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Anwendungs-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Erweiterte PID: 00359-00174-031-080742-02-1031-7600.0000-2832010
    Installations-ID: 004464993403494866999205576121580802038711352862789314
    Prozessorzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Computerzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Lizenz-URL verwenden: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key-Zertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Teil-Product Key: DDCG6
    Lizenzstatus: Lizenziert
    Verbleibende Windows Rearm-Anzahl: 2
    Vertrauenswürdige Zeit: 05.08.2012 13:53:03

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAwABAAEAAAACAAAAAQABAAEA6GGmGzzO3lkiFZIA5IAUsIjvLXQ68UDp

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            050710        APIC1649
      FACP            050710        FACP1649
      SRAT            AMD           FAM_F_10
      HPET            050710        OEMHPET0
      MCFG            050710        OEMMCFG
      OEMB            050710        OEMB1649

    Sunday, August 5, 2012 12:15 PM

Answers

  • When i start my computer appears (in german): "RunDLL-starting problem- c:/users/Rudere~1/AppData/local/temp/glom0_og.exe""The modul(?) wasn´t found"

    This indicates that there was probably a malware infection which has only been partly removed.

    Please download and install (UNtick 'Enable free trial of MBAM PRO' at the end of the installation) Malwarebytes Anti-malware (free version) www.malwarebytes.org and update it, and run a full scan  in your main account, and Quick scans in any other user accounts.

    Delete everything it finds   

    Then install the WAT Upate - KB971033 from here...

    http://support.microsoft.com/kb/971033

    and install that,

    then run another MGADiag report, and we'll take another look.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 5, 2012 1:15 PM
    Moderator

All replies

  • EDIT: follow Noel's instructions below

    your windows shows as activated but not validated.

    what happens when you go here?

    http://www.microsoft.com/genuine/validate/


    Sunday, August 5, 2012 12:45 PM
    Answerer
  • When i start my computer appears (in german): "RunDLL-starting problem- c:/users/Rudere~1/AppData/local/temp/glom0_og.exe""The modul(?) wasn´t found"

    This indicates that there was probably a malware infection which has only been partly removed.

    Please download and install (UNtick 'Enable free trial of MBAM PRO' at the end of the installation) Malwarebytes Anti-malware (free version) www.malwarebytes.org and update it, and run a full scan  in your main account, and Quick scans in any other user accounts.

    Delete everything it finds   

    Then install the WAT Upate - KB971033 from here...

    http://support.microsoft.com/kb/971033

    and install that,

    then run another MGADiag report, and we'll take another look.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 5, 2012 1:15 PM
    Moderator