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    Hello there,

     

    I've recently (over the past week) had a pop-up purporting to be from microsoft that informs me that I have 'malware', two trojans and other nasties on my system...

     

    Since microsoft doesn't usually 'invade' my computer in this way, I'm concerned that it may not be from microsoft at all.

     

    I have taken a screenshot of it, which I wish I could send to microsoft directly, but can't find an email address to send it to.

     

    I've tried a fixer program recommended by a computer engineer friend, but that doesn't seem to have dealt with it effectively.

     

    1. Has anyone else encountered this problem?

    2. If someone from microsoft is reading this, please contact me through my hotmail address; I'll send you any information I'm capable of sending - DXDiag, the screenshot, whatever you need. I just want to get this 'thing' off my computer without having to reformat everything.

     

    Many thanks in advance,

    "getsmart".

    Thursday, August 21, 2008 1:38 AM

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    I've had the same exact problem, also starting this week.  I've run webroot and spy

     

     sweeper and neither of these have solved the problem.
    Thursday, August 21, 2008 1:22 PM
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    Your PC is infected with malware, probably one of the Antivirus 2008/2009 variants.

    If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If  you are not using Windows Live OneCare, you are off topic for this forum. This is not a general forum for viruses, spyware, or Windows Help. For help with spyware issues, you may want to try the forums here: 

    http://aumha.net/ For help with virus removal, contact the maker of your Antivirus program.

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

     

    Thursday, August 21, 2008 1:24 PM
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