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OCS 2007 Enterprise: can not synchronize address book RRS feed

  • Question

  •  

    Hi,

     

    I installed OCS 2007 Enterprise on a single server. After a fight with certificates I'm able to add other people to my OCS contacts, but I can find them only with the full sip and not with the first name for example.

    What can I check to make OCS ready to syncronize with the global address book?

     

    Chris

    Wednesday, August 20, 2008 4:21 PM

All replies

  • Can you verify the Addressbook URL in Office Communication Server

    Open the Enterprise Pool tree and select the server => Open the Address book settings on the right pane

    Verify the URL and try it out

     

    Also verify that you have configured a certificate for your webserver

    Wednesday, August 20, 2008 9:05 PM
  • Hi,

     

    thanks for your answer. I did configure a certificate for the webserver. In the address book server settings I found the url https://myocs.domain.local/Abs/Int/Handler , if I try to reach that with IE I get a "cannot display website". Do you have a idea what to do?

    If I look in the IIS in that path under the default website I can only find a "Web.config" file, is that OK?

    Under https://myocs.domain.local/Abs/Int/Files I have F-0ae4.dabs, F-0ae4.lsabs and a Invalid_AD_Phone_Numbers.txt file.

    In the default website properties in the tab "Directory Security" I'm using the ocs component account for "Authentication and access control". Is that OK?

     

    Chris

    Thursday, August 21, 2008 6:07 AM
  • Form an internal client see if you can access this URL from a web browser:

     

    https://myocs.domain.local/conf/int/TShoot.html

     

    You should see a Live Meeting client troubelshooting page; this at least verifies that the front-end web service is operating and SSL is functioning.

    Thursday, August 21, 2008 1:17 PM
    Moderator
  • No, I can't see the website. Sounds like a IIS problem? I have problems with every https connection to the server. There is no firewall or something like that, so do you have an idea what I can check in IIS to get it working?

     

    Chris

     

    Thursday, August 21, 2008 2:06 PM
  • Can you browse to the default http: site on that front-end server?  You should get the default "Under construction" page that IIS shows on the root.

     

    If that works then it soulnds like you have a problem with the certificate or the SSL configuration in IIS.  What error do you get when trying the link above?

     

    Thursday, August 21, 2008 2:45 PM
    Moderator
  •  

    Hi,

     

    http://myocs.domain.local     - under construction

    https://myocs.domain.local   - under construction

    https://myocs.domain.local//conf/ext/TShoot.html   - works fine

    https://myocs.domain.local/Abs/Int/Files/Invalid_AD_Phone_Numbers.txt  - page cannot be displayed

     

    Thursday, August 21, 2008 3:27 PM
  • I am having the same issue.  but when i go to

     

    https://myocs.domain.local/Abs/Int/Files/Invalid_AD_Phone_Numbers.txt 

    or

    https://myocs.domain.local/Abs/Int/Files/

     

    I get "Service Unavialble"

     

    What am I missing?

    Friday, August 22, 2008 3:54 PM
  • Check firewall for port 443.  check bindings on default web site.  Need bindings for https.
    Monday, March 23, 2009 1:29 PM
  • Hello Guys..

    I have a same problem until now .. Office Communicator always show "Cannot Synchronize Address Book". Rest Call communication and other things are ok...


    Please give us the solution ...


    Regards
    SHERAZ
    Tuesday, March 24, 2009 5:53 AM
  • Dumb question maybe, but did you install the address book server in your EE installation?

    Can you run your front end validation wizard?  What if any issues reported there?
    Tuesday, March 24, 2009 3:50 PM
  • Make sure the LSGroupExpAppPool is running in IIS under Application pools. The account setup to run the app pool needs to have "Log on as a batch Job" permissions in the security policy and be set to never expire the password.

    Good trouble shooting for Address book errors are here:
    http://ucnoevil.blogspot.com/2008/03/address-book-chaos.html
    • Proposed as answer by Jason Skaggs Tuesday, March 24, 2009 5:35 PM
    Tuesday, March 24, 2009 5:35 PM