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HELP!!! a change occurred to your windows license RRS feed

  • Question

  • The above is what I was greeted with when I turned on my computer this morning. I can't get to the Start button, only the licensing dialogue box and go online.

     

    Any ideas?

    Thanks

    Charles

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Cached / Grace status: (N/A, hr = 0xc004f012) / 0x0
    Windows Product Key: *****-*****-J9KKV-T3BVM-RWCTV
    Windows Product Key Hash: PvgG3urS923cJlz55WMsqQ5gBmI=
    Windows Product ID: 89580-283-8257337-71689
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.000
    ID: {B8E09147-A223-4F22-B770-11152693D51E}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error: T:20070907165134651-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B8E09147-A223-4F22-B770-11152693D51E}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RWCTV</PKey><PID>89580-283-8257337-71689</PID><PIDType>5</PIDType><SID>S-1-5-21-46609030-3522820003-3734760217</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>A7N8X-X</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A7N8X-X ACPI BIOS Rev 1011</Version><SMBIOSVersion major="2" minor="2"/><Date>20040804000000.000000+000</Date></BIOS><HWID>5B343F07018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>8C714A4D347F78</Val><Hash>Xhz/sjVXLP0nQmrfCydpiPBV5ZQ=</Hash><Pid>81605-956-2111011-65009</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, September 8, 2007 12:10 PM

Answers

  • I started with XP Pro; bought the upgrade to Home Premium and then purchased Ultimate online. Everything had been activated and was working great. Last Friday, I'm greeted with "A change has occurred to your Windows License, pleaseenter your Product Key.

     

    Bottom line, I called WGA support and they gave me a new key. No explanation as to how this happened. I read here or somewhere that updates were released Friday. I'm not saying that's what caused my problem, but I do have Automatic Updates turned off. Thanks for your help.

     

    Charles

    Wednesday, September 12, 2007 1:49 PM

All replies

  • Restoring Vista functionality once in reduced functionality mode: http://content.zdnet.com/2346-12554_22-56073-1.html

    Saturday, September 8, 2007 4:49 PM
    Moderator
  • That only took me back to the Windows Activation box. I had XP Pro, bought Home Preminmum Upgrade and them upgraded to Ultimate.

    When I try to use my Ultimate key file I get the messge; "this key cannot be used with this version of windows."

    This is the error when I try to validate online 0x80080250

     

    Thanks

    Looks like MS has used up a few more days of my life with their incompetence.

    Monday, September 10, 2007 1:34 AM
  • You can get started with phone activation by typing "slui.exe 4"
    (w/o the quotes) in the Start Search box in the Start Menu and pressing
    Enter.
    The phone activation process takes about 6 minutes.

    Monday, September 10, 2007 2:40 AM
    Moderator
  • Once again, this brings up another instance of the windows activation box.

     

    Charles

    Monday, September 10, 2007 11:20 AM
  •  

    Charles:

     

    DId you buy an upgrade product for Ultimate? Or Home Premium? Or BOTH?

     

    In order for you to use an "Upgrade" product key to Ultimate or Home Premium you need to start your installation with XP Professional.

     

    What exactly are you trying to do?

     

    -phil

    Monday, September 10, 2007 9:55 PM
  • I started with XP Pro; bought the upgrade to Home Premium and then purchased Ultimate online. Everything had been activated and was working great. Last Friday, I'm greeted with "A change has occurred to your Windows License, pleaseenter your Product Key.

     

    Bottom line, I called WGA support and they gave me a new key. No explanation as to how this happened. I read here or somewhere that updates were released Friday. I'm not saying that's what caused my problem, but I do have Automatic Updates turned off. Thanks for your help.

     

    Charles

    Wednesday, September 12, 2007 1:49 PM