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Customizing MS NAV? RRS feed

  • Question

  • Hi,

    Our company is wondering about to switch to MS NAV.
    We recently bought MS CRM and really like the system, and have heard that MS NAV is like MS CRM in many ways.

    I was just wondering if MS NAV is similiar MS CRM in customizing?
    E.G. forms, views, reports and so on, without any coding?

    Thanks in advance

    Marinfloc
    Tuesday, October 13, 2009 2:45 PM

Answers

  • I have not work with NAV that much however I went through some of the eLearning course.  The look and feel might be similar, however please consider the cost of support.  CRM has a huge community to support itself, if you need to find resources to help you with the project, you will able to find CRM resources easily and might be at a lower cost.  Also easier to integrate with other products.

    However for NAV, it's not that easy to find resources to support for your implementation in my opinion.  Even if you find resources, they are costly.  The previous version of NAV, it's pretty hard to integrate with other products, they use C/FRONT, C/SIDE, etc... The latest version, 2009, might be easier to integrate. 

    In my opinion, I would stick with CRM. 

    Hope this helps!
    Darren Liu | 刘嘉鸿 | MS CRM MVP | English Blog: http://msdynamicscrm-e.blogspot.com | Chinese Blog: http://liudarren.spaces.live.com
    Tuesday, October 13, 2009 3:16 PM
    Moderator
  • Hi

    NAV can be customized in many more ways than CRM - the two systems have different target markets.

    One of the big differences in the underlying structure of the CRM entity relationship model is that there is a metadata layer - ie. the relationships between entities are defined through customizations and stored in the database metadata layer.

    NAV is an ERP system Dynamics CRM, is a customer relationship management system - they have different purposes.

    While I suppose in theory it would be possible to customize NAV to manage CRM information (and vice versa) the two systems complement each other, rather than compete against each other.

    Wednesday, October 14, 2009 3:39 AM

All replies

  • I have not work with NAV that much however I went through some of the eLearning course.  The look and feel might be similar, however please consider the cost of support.  CRM has a huge community to support itself, if you need to find resources to help you with the project, you will able to find CRM resources easily and might be at a lower cost.  Also easier to integrate with other products.

    However for NAV, it's not that easy to find resources to support for your implementation in my opinion.  Even if you find resources, they are costly.  The previous version of NAV, it's pretty hard to integrate with other products, they use C/FRONT, C/SIDE, etc... The latest version, 2009, might be easier to integrate. 

    In my opinion, I would stick with CRM. 

    Hope this helps!
    Darren Liu | 刘嘉鸿 | MS CRM MVP | English Blog: http://msdynamicscrm-e.blogspot.com | Chinese Blog: http://liudarren.spaces.live.com
    Tuesday, October 13, 2009 3:16 PM
    Moderator
  • Hi

    NAV can be customized in many more ways than CRM - the two systems have different target markets.

    One of the big differences in the underlying structure of the CRM entity relationship model is that there is a metadata layer - ie. the relationships between entities are defined through customizations and stored in the database metadata layer.

    NAV is an ERP system Dynamics CRM, is a customer relationship management system - they have different purposes.

    While I suppose in theory it would be possible to customize NAV to manage CRM information (and vice versa) the two systems complement each other, rather than compete against each other.

    Wednesday, October 14, 2009 3:39 AM