locked
trojan; alureon.gen!c RRS feed

  • Question

  • livecare is good BUT not good enough. it finds the alureon   trojan says it has blocked or removed it.
    but this is not the case as it remains on my comp.   messing up my browers with redirects to sites i dont know or dont want to know.
    this leaves it extremly hard to get to a site which can help
    cant even open windows update
    any tips would be appreciated.
    i downloaded malwarebytes wont open
    i downloaded superantispyware wont open
    i dont wanna go the manual route as im no comp. whizz

    Sunday, May 24, 2009 8:59 PM

Answers

All replies

  • Please contact support for help with malware removal. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Sunday, May 24, 2009 9:56 PM
    Moderator
  • i have onecare on and running.

    surely if it can get rid off the virus it would. maybe it just cant.

    what can this support do for me and how much does it cost

    thanks for quick responce though.

    Friday, May 29, 2009 1:57 AM
  • Support has the tools and expertise to remove the malware that One Care is unable to detect or remove and there is no charge for One Care support.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Friday, May 29, 2009 2:01 AM
    Moderator
  • wow ur quick lol
    thanks jim
    very much appreciated
    Friday, May 29, 2009 2:10 AM