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My Windows 7 say it's not genuine RRS feed

  • Question

  • Hi, I have problems with my windows 7 telling me it's not genuine.

    I've run the MGA diag

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc002001b
    Windows Product Key: *****-*****-3T79B-8QD8K-XXDVG
    Windows Product Key Hash: ZcDxsOl5Y6KI6cPIPuklytAROJw=
    Windows Product ID: 00426-066-0265834-86395
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7906387D-7111-449B-AAF5-58F14F89C0DC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.170913-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7906387D-7111-449B-AAF5-58F14F89C0DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XXDVG</PKey><PID>00426-066-0265834-86395</PID><PIDType>5</PIDType><SID>S-1-5-21-547820234-3818143180-704445077</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3603</Version><SMBIOSVersion major="2" minor="6"/><Date>20121109000000.000000+000</Date></BIOS><HWID>5DBE3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000008000
    Event Time Stamp: 10:31:2017 05:33
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAIAAAACAAAAAQABAAEAln36Lt6yfOl4GRpdrIvSK3reyqawWnrDiu+WYw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      BGRT ALASKA A M I

    Tuesday, November 7, 2017 10:05 PM

Answers

  • Unfortunately, your installed copy of Windows 7 Ultimate is counterfeit.  You'll need to replace it with a "clean install" of a genuine version of Microsoft Windows which can be purchase here.

    Carey Frisch

    Wednesday, November 8, 2017 8:33 AM
    Moderator