PDF Email Attachaments will not track in CRM (not size related) RRS feed

  • Question

  • We have a user who is experiencing an odd issue... when he tries to track an email with a pdf attachment, it won't work at all.  He has tried it with various sizes of pdf files, from 2KB up to 2-3MB and nothing will track.  Word and Excel files work fine for him.  He also says there is another user next to him experiencing the same issue. 

    I looked at CRM but I can't think of anything that would be preventing only pdf files.  A different user tried tracking an email with an attached pdf and was able to do so.  Is there anything that could be preventing pdf files from being tracked?  I havn't look into it too deep yet, but I wanted to ask if anyone has ran into this issue before, or if someone mgiht be able to think of a reason pdf's wont track off of the top of their head. 

    Monday, February 11, 2008 6:36 PM