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Validation problem after 9 months RRS feed

  • Question

  • I've been running Windows 7 from just over 9 months now (bought a 3 pack family pack from Costco). It's been running fine up until just the other day, when I believe an update to the Microsoft Security essentials did something to ruin my activation. I've tried to re-activate and claims that the copy of Windows 7 is not genuine. I've gone through my other computers (1 at this time, the 3rd has HDD problems) and it is not have the same problems (although my wife isn't as up on downloading updates as I am).

    I ran the Diagnostic Tool and here's what it shows. I also trying to resolve the issue, went online to validate, no luck, also went into the product key and re-entered it and attempted to run the validation and received an error, which I thought was strange. Error details: 0x80070005 Description: Access is Denied (not sure what access it's looking for but the User Management Control box never appears, and I am an administrator on this machine).

    Here's the Diagnostic Tool report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-3FM7B-KWPDY-Q887D
    Windows Product Key Hash: 460VmVZCl6TAtYGi2RuXb/DcDo0=
    Windows Product ID: 00359-030-3408166-85739
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {C3706B24-C299-4966-ACCD-37A1859B7FF0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C3706B24-C299-4966-ACCD-37A1859B7FF0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q887D</PKey><PID>00359-030-3408166-85739</PID><PIDType>5</PIDType><SID>S-1-5-21-790936689-1169860370-258334493</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GC671AA-ABA a6130n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.11 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070605000000.000000+000</Date></BIOS><HWID>8EBB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:7:2010 15:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAQABAAAAAgABAAEAeqi+fzbZhumSANrwMmQ+HA4rWApLNMj0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      SSDT            PTLTD         POWERNOW
      SLIC            HPQOEM        SLIC-CPC

    Please help, I can always re-install or do a repair from the dvd but I'd rather not go that way.
    Sunday, November 7, 2010 9:50 PM

Answers

  • C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

    HrOnline: 0xC004C533

    Something is hampering the software protection platform from functioning, the hronline error in your report denotes an unkown cause for the non-genuine status.

    Please try running the following instructions, if they should fail then follow the link at the bottom for a no cost support incident.

     

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    • Marked as answer by Darin Smith MS Monday, November 8, 2010 10:14 PM
    Sunday, November 7, 2010 11:21 PM

All replies

  • C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

    HrOnline: 0xC004C533

    Something is hampering the software protection platform from functioning, the hronline error in your report denotes an unkown cause for the non-genuine status.

    Please try running the following instructions, if they should fail then follow the link at the bottom for a no cost support incident.

     

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    • Marked as answer by Darin Smith MS Monday, November 8, 2010 10:14 PM
    Sunday, November 7, 2010 11:21 PM
  • Well ran the sfc and this is what I received; a message that stated Verification 100% complete. Windws Resource Protection did not find any integrity violations.

    One of the first things I did before even posting here was to see about system restore, and apparently, I have that turned off. So I guess it's off to the wga tech support incident, unless you have something else.

    Thursday, November 11, 2010 3:36 AM
  • Yeah I contacted tech support already, I didn't realize it took me to the same page that I was at prevously. They directed me to here, or to pay for a genuine copy of Windows 7.

    That was even after I had attached the above listed information into the contact form. So if you could suggest something else, I'd really appreciate some help.

     

    Thursday, November 11, 2010 3:41 AM
  • "scooterge558" wrote in message news:3d37e05e-def8-4d18-8b6b-7881f58952a8...

    Yeah I contacted tech support already, I didn't realize it took me to the same page that I was at prevously. They directed me to here, or to pay for a genuine copy of Windows 7.

    That was even after I had attached the above listed information into the contact form. So if you could suggest something else, I'd really appreciate some help.

     


    You didn't fill the form in properly - make sure that you pick the option saying that it's an activation/WGA issue.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 11, 2010 8:18 AM
    Moderator
  • I really apologize for my ineptness but when I go to the site, at the top of the site it reads:

    North America Contact Options

    This page offers only customer service, not technical support.

    Right below that it gives two links, the first, what is technical support (which is a definition) and the second, contact a support professional by e-mail, online or phone, which is the one I choose, when I click on that it takes me to the Geniune Microsoft Software, submit a technical support request. Option #2 (or step #2) is open Microsoft Help and Support and I click on that and it only offers email, which is fine, I click continue and it takes me to begin entry of my issue, in a form manner, as you suggested, however, on that form there is no option to pick about activation/WGA issue. What am I doing wrong?

    Thursday, November 11, 2010 10:26 PM
  • "scooterge558" wrote in message news:8281e7c5-18d4-43a9-97ce-0577c621dc82...
    I really apologize for my ineptness but when I go to the site, at the top of the site it reads:

    North America Contact Options

    This page offers only customer service, not technical support.

    Right below that it gives two links, the first, what is technical support (which is a definition) and the second, contact a support professional by e-mail, online or phone, which is the one I choose, when I click on that it takes me to the Geniune Microsoft Software, submit a technical support request. Option #2 (or step #2) is open Microsoft Help and Support and I click on that and it only offers email, which is fine, I click continue and it takes me to begin entry of my issue, in a form manner, as you suggested, however, on that form there is no option to pick about activation/WGA issue. What am I doing wrong?


     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, November 12, 2010 7:49 AM
    Moderator