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Fail during validation of product key (windows 7 ultimate) received with complimentary software kit. RRS feed

  • Question

  • Hi Guys,

     

    This is getting really frustrating. Two months ago I after turning my PC on I was welcomed by the message that my Windows is not genuine. I have bought it on-line on the genuine site similar to Amazon. I have followed all the steps necessary to create the report and next day I have sent it with all the required proofs, and other paperwork, to Microsoft. I have waited 6 weeks for my kit (after receiving the message that my report was accepted and that the complimentary kit has shipped). During that time I was prompted every damn hour that windows is not genuine and anything I had open during that time would minimize to task bar. Very annoying indeed. Now when I have finally received the discs and new product key windows says to me that it cant activate! It sends me to follow the same path! I don't want to reinstall everything!

    Please help!

    This is the report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-CXXY9-8H48C-PFQGV
    Windows Product Key Hash: NFJYBsvuaDNE4RPZUNM6Aa0J7Gs=
    Windows Product ID: 00426-956-1006905-85775
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {341B51F7-8039-47B6-A1FC-626399F624D2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{341B51F7-8039-47B6-A1FC-626399F624D2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PFQGV</PKey><PID>00426-956-1006905-85775</PID><PIDType>5</PIDType><SID>S-1-5-21-453203423-1272192733-672335549</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7672</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V10.0</Version><SMBIOSVersion major="2" minor="7"/><Date>20110321000000.000000+000</Date></BIOS><HWID>CA023807018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-956-100690-00-2057-7601.0000-0262012
    Installation ID: 006295477373640802999435424614806711490712081120079681
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PFQGV
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 26/01/2012 19:25:41

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:26:2012 19:12
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PAAAAAIABAABAAEAAwABAAAAAwABAAEA6GFo9OYyrKBiNOy0yudK3QDN6kty54qpMAc6UvQQqiw0Ei5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            AMICPU        PROC
      ASF!            INTEL          HCG

    Please let me know if there is anything else I can do to help.

     

    Kind regards

     

    Pawel

    Thursday, January 26, 2012 7:39 PM

Answers

  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, January 31, 2012 9:19 PM
    Tuesday, January 31, 2012 9:19 PM

All replies

  • "PawelKosi" wrote in message news:2cfd12fb-1dee-4278-b326-04dc0288bde9...

    Hi Guys,

     

    This is getting really frustrating. Two months ago I after turning my PC on I was welcomed by the message that my Windows is not genuine. I have bought it on-line on the genuine site similar to Amazon. I have followed all the steps necessary to create the report and next day I have sent it with all the required proofs, and other paperwork, to Microsoft. I have waited 6 weeks for my kit (after receiving the message that my report was accepted and that the complimentary kit has shipped). During that time I was prompted every damn hour that windows is not genuine and anything I had open during that time would minimize to task bar. Very annoying indeed. Now when I have finally received the discs and new product key windows says to me that it cant activate! It sends me to follow the same path! I don't want to reinstall everything!

    Please help!

    This is the report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-CXXY9-8H48C-PFQGV
    Windows Product Key Hash: NFJYBsvuaDNE4RPZUNM6Aa0J7Gs=
    Windows Product ID: 00426-956-1006905-85775
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001


    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2

    Please let me know if there is anything else I can do to help.

     

    Kind regards

     

    Pawel

    Your Key appears been blocked for some reason.
     
    Darin (the forum owner) will be able to check this Key’s history and see what’s happened, when he gets a chance.
     
    Is  the part of the Key visible above, the same as that part of your Key with the new WGA Kit?
     
    If not, use the Change Product Key link on the System properties page to change the Key to the WGA one, and then activate – you may well need to activate by phone
     
    If it IS the same, then please try the Validation site.
    and see what response you get.
     
    post back with your results.
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, January 26, 2012 8:30 PM
    Moderator
  • Hi Mate,

     

    Thank you for quick reply. I have passed website authentication. Website is saying that my copy of windows is genuine.

    What else can I try?

     

    Thank you in advance for any help.

     

    Kind regards

    Pawel

    Thursday, January 26, 2012 10:21 PM
  • "PawelKosi" wrote in message news:f4ab19ef-cf8a-4c4c-aa2e-1091864c29b8...

    Hi Mate,

     

    Thank you for quick reply. I have passed website authentication. Website is saying that my copy of windows is genuine.

    What else can I try?

     

    Thank you in advance for any help.

     

    Kind regards

    Pawel

    Please reboot and post a new MGADiag report – things *should* have changed!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, January 30, 2012 11:35 PM
    • Unmarked as answer by Darin Smith MS Monday, January 30, 2012 11:35 PM
    • Proposed as answer by Darin Smith MS Monday, January 30, 2012 11:35 PM
    Thursday, January 26, 2012 10:26 PM
    Moderator
  • Hi Noel,

    Once again thank you for your help. I had to leave my PC yesterday so I couldn't check if that helped. I am at work now, as soon as I am at home I will fire up my PC and let you know if everything is OK.

    I will post the MGADiag again too.

     

    Kind regards

     

    Pawel

    Friday, January 27, 2012 12:16 PM
  • The error 0xC004C4A2 does mean "Product key blocked". 

    However, I have checked the Product key in the above report and it shows as Valid and Genuine.

     

    Did you recently change your Product Key? 

    As Noel suggested, reboot and post a new Diagnostic Report. Going to www.microsoft.com/genuine/validate should have changed something and hopefully caused Windows to recheck itself (and it's key).

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Monday, January 30, 2012 11:35 PM
    • Unmarked as answer by Darin Smith MS Monday, January 30, 2012 11:35 PM
    • Proposed as answer by Darin Smith MS Monday, January 30, 2012 11:35 PM
    Friday, January 27, 2012 10:58 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, January 31, 2012 9:19 PM
    Tuesday, January 31, 2012 9:19 PM