locked
Genuine vista fails validation RRS feed

  • Question

  • Hi.
    I installed a genuine copy of windows Vista Ultimate 64bit, entered product key and activation went fine.
    Unfortunately when i run the wga validation tool it fails with the message..............................

    Windows must be activated before validation can determine if this copy of Windows is genuine.

    Error code is [0xC004C4A6]

    I have checked system properties and it says windows is activated.
    So i went through the phone activation process again and it worked without a problem.
    Tried validation and again it failed with the above message.
    The only changes made to my system since vista install was a bios update.

    Here are the results of the wga diagnostic tool.........................................

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0x0
    Windows Product Key: *****-*****-J2VR2-CGKVQ-GBVBJ
    Windows Product Key Hash: uvIU77quWUPoQOm0v9FUGio8Sto=
    Windows Product ID: 89587-OEM-7300567-33182
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 20b73072-2fa4-483d-a7e1-aa52b8b01c3f
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~2\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>20b73072-2fa4-483d-a7e1-aa52b8b01c3f</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-GBVBJ</PKey><PID>89587-OEM-7300567-33182</PID><PIDType>3</PIDType><SID>S-1-5-21-3607355333-616405912-3969276064</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>122-CK-NF68</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070502000000.000000+000</Date></BIOS><HWID>C0323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

                                           Regards.
                                               Robert (Ireland).


    Sunday, May 20, 2007 5:55 PM

Answers

  • Hello.
    Thanks for your response.
    My case number is...............
    CASE_ID_NUM: SRZ070517000598

    Support agents name:Vinod Rawat

    Thanks in advance.
    Robert (Ireland).

    Wednesday, May 23, 2007 12:52 AM

All replies

  • Since you're tried phone activation and you’re still reaching the same validation failure page (with error code 0xC004C4A6), please open a free service request by visiting: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post your confirmation number here.  I'll contact you directly so we can figure out the cause of your issue. 

     Because you're in Ireland, please also post the name of the support agent who contacts you by e-mail once you've made the free service request.

     Thanks a lot!

    Tuesday, May 22, 2007 6:19 PM
  • Hello.
    Thanks for your response.
    My case number is...............
    CASE_ID_NUM: SRZ070517000598

    Support agents name:Vinod Rawat

    Thanks in advance.
    Robert (Ireland).

    Wednesday, May 23, 2007 12:52 AM
  • Hello.

    Thanks for your help.

     

    My case number is srz070517000598

     

    Support agent name Vinod Rawat.

     

    Again thanks for your help and sorry about the double post...reply button did not show in firefox.

     

                                         Regards.

                                               Robert Kelly.(Ireland).

    Wednesday, May 23, 2007 1:04 AM