I purchased my computer over a year ago brand new with Windows 7 pre-loaded. It has just suddenly given me this message re: Windows 7 not being genuine. I can't see the product key under the laptop because the tag is now worn. Is there a
way to fix without restoring to factory defaults? The diagnostic report follows:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG
+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0DBD6337-11CA-4F2B-8E01-CF10C5D59C61}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100
Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8
-175-80070002_025D1FF3-364-80041010_025D1FF3-229-
80041010_025D1FF3-230-1_025D1FF3-517-
80040154_025D1FF3-237-80040154_025D1FF3-238-
2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-
920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0;
Win32)
Default Browser: C:\Program Files (x86)\Internet
Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked
as safe: Disabled
Allow scripting of Internet Explorer Webbrowser
control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for
scripting: Allowed
File Scan Data-->
Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{0DBD6337-
11CA-4F2B-8E01-CF10C5D59C61}
</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2
.00010300.1.0.003</OS><Architecture>x64</Architectu
re><PKey>*****-*****-*****-*****-
3Q6C9</PKey><PID>00359-OEM-8992687-
00010</PID><PIDType>2</PIDType><SID>S-1-5-21-
467229822-3504851981-
2987723275</SID><SYSTEM><Manufacturer>Hewlett-
Packard</Manufacturer><Model>HP Pavilion dvx
Notebook
PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-
Packard</Manufacturer><Version>F.13</Version><SMBIO
SVersion major="2"
minor="6"/><Date>20100125000000.000000+000</Date></
BIOS><HWID>5B943407018400F4</HWID><UserLCID>0409</U
serLCID><SystemLCID>0409</SystemLCID><TimeZone>East
ern Standard Time(GMT-05:00)
</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msp
pid></msppid><name></name><model></model></SBID><OE
M><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-
MPC</OEMTableID></OEM><GANotification/></MachineDat
a><Software><Office><Result>102</Result><Products><
Product GUID="{91120000-002F-0000-0000-
0000000FF1CE}"><LegitResult>100</LegitResult><Name>
Microsoft Office Home and Student
2007</Name><Ver>12</Ver><PidType>19</PidType></Prod
uct></Products><Applications><App Id="16"
Version="12" Result="100"/><App Id="18"
Version="12" Result="100"/><App Id="1B"
Version="12" Result="100"/><App Id="A1"
Version="12"
Result="100"/></Applications></Office></Software></
GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R)
7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-
d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-
7600.0000-0212010
Installation ID:
009965540043377095416363320850513660494501655904177
435
Processor Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL:
http://go.microsoft.com/fwlink/?
LinkID=88341
http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F059.
Remaining Windows rearm count: 2
Trusted time: 7/31/2011 4:34:02 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:30:2011 00:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current:
MgAAAAEAAgABAAEAAAACAAAAAwABAAEAeqgc0iiMVPniJ6bcvoT
qRUo+sPZS2j5bKj8=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID
Value
APIC HP 363F
FACP HP 363F
HPET HP 363F
BOOT HP 363F
MCFG HP 363F
SLIC HPQOEM SLIC-MPC
SSDT AMD PowerNow
Thanks very much in advance.
Linda
