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Live OneCare Icon - orange

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My Live OneCare icon remains orange indicated I need to download an update. When I download and instal the update the icon changes to green but when I restart the computer the icon is again orange indicating that I need to get the same update. The update is KB967715 and when I go to the Microsoft site it is there but it has no kbytes.
- Moved by Stephen BootsMVP, Moderator Wednesday, April 1, 2009 2:45 PM
Wednesday, April 1, 2009 3:56 AM

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Try running the database reset tool - http://www.microsoft.com/downloads/details.aspx?FamilyID=4bc2594b-95ab-4235-b5b8-41656b38480f&DisplayLang=en
to resolve this issue.
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, April 1, 2009 2:43 PM
Wednesday, April 1, 2009 4:12 AM

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If the offered update is failing to install, this is a Windows update issue. You can contact OneCare support or see here to get help with Windows Update issues:

Windows Update Solution Center - http://support.microsoft.com/ph/6527

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

Note that I'm moving this to the Tune-up forum.
-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, April 1, 2009 2:45 PM
Wednesday, April 1, 2009 2:45 PM

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Try running the database reset tool - http://www.microsoft.com/downloads/details.aspx?FamilyID=4bc2594b-95ab-4235-b5b8-41656b38480f&DisplayLang=en
to resolve this issue.
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, April 1, 2009 2:43 PM
Wednesday, April 1, 2009 4:12 AM

Moderator
0

Sign in to vote
If the offered update is failing to install, this is a Windows update issue. You can contact OneCare support or see here to get help with Windows Update issues:

Windows Update Solution Center - http://support.microsoft.com/ph/6527

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

Note that I'm moving this to the Tune-up forum.
-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, April 1, 2009 2:45 PM
Wednesday, April 1, 2009 2:45 PM

Moderator