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    i am having trouble reinstalling windows live one

     

    Sunday, January 13, 2008 5:38 PM

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    Okay, we're getting somewhere.

    Click on the subscribe link.

    When prompted enter the *same* LiveID that you originally subscribed with. If you have entered a different email address and it asks for payment information, that is the wrong LiveID. You cannot use the same key to activate a reinstall or additional install - you must use the LiveID (the email address you used to activate the subscription).

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall or additional computer install.

     

    -steve

    Monday, January 14, 2008 2:45 AM
    Moderator

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    Use the cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

     

    Then reinstall OneCare from http://onecare.live.com and activate with your subscription LiveID.

     

    If you are encountering a specific error during the install, please post back or contact support -

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

     

    -steve
    Sunday, January 13, 2008 7:45 PM
    Moderator
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    i used the cleaning tool and then reinstalled and i still get the same message

    Sunday, January 13, 2008 11:02 PM
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    please could someone help me i can only get the 15 day trail and i bought live one protection for 1 year

    Monday, January 14, 2008 2:02 AM
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     cbolyer wrote:

    i used the cleaning tool and then reinstalled and i still get the same message

    What is the error you are encountering? It sounds like you have installed successfully, but are unable to activate. What is the error you receive when activating with your subscription LiveID?

     

    -steve

    Monday, January 14, 2008 2:23 AM
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    i am told to click the activate button and i can not find one

     

    Monday, January 14, 2008 2:24 AM
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    Please use the reply function to continue the discussion instead of starting a new thread or new post.

     

    Check your PC date and time. If you don't see a link within OneCare to subscribe or activate, it is likely that the date is very wrong on your PC.

     

    -steve

     

    Monday, January 14, 2008 2:31 AM
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    the date and time on my computer is right.i see a subscribe but no activate and it tells me to not use my product key just click on activate but i dont see an activate no where

    Monday, January 14, 2008 2:39 AM
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    Okay, we're getting somewhere.

    Click on the subscribe link.

    When prompted enter the *same* LiveID that you originally subscribed with. If you have entered a different email address and it asks for payment information, that is the wrong LiveID. You cannot use the same key to activate a reinstall or additional install - you must use the LiveID (the email address you used to activate the subscription).

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall or additional computer install.

     

    -steve

    Monday, January 14, 2008 2:45 AM
    Moderator