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Windows 7 not Genuine and Windows Update C0000022 Error

Question
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Been receiving non-genuine error for 2.5 months. Now I have to run sfc/scannow at least daily, and no errors are ever found. Message disappears for a few hours, then reappears. Have run CHECKDISK. Original thread posted 10/13/2011. http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/receiving-windows-7-not-genuine-build-7600-error/896bc878-b438-42f5-9b35-bb684ca879a7?page=2
Genuine Microsoft Software – Diagnostic Site
Diagnostic Error Error Code More Information What is the purpose of this site?
These diagnostic pages will help you ensure that your Internet Explorer (6.0 or later) settings are configured properly to see images, run scripts, and allow ActiveX controls to download and run.
Genuine Microsoft Software Diagnostic Results
Passed Active scripting allowed Passed Display images enabled Passed Computer time and date correct Passed Cookies enabled Passed ActiveX enabled
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B3B2FDCC-FAF3-40BC-A6D9-F1C7D9E212E5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B3B2FDCC-FAF3-40BC-A6D9-F1C7D9E212E5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1508381851-1992962820-2044461943</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M5910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100319000000.000000+000</Date></BIOS><HWID>30583A07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 10:27:2011 18:03
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
HWID Data-->
HWID Hash Current: LAAAAAEAAAABAAEAAQABAAAAAgABAAEAonbac7zF7nvO4FgY2jT2OzZ9XF0=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS APIC1827
FACP ACRSYS FACP1827
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS OEMB1827
ASF! LEGEND I865PASF
GSCI ACRSYS GMCHSCI
AWMI ACRSYS OEMB1827
SSDT DpgPmm CpuPmSunday, December 18, 2011 1:22 AM
Answers
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"cavmandude" wrote in message news:2d3a64be-f3df-42d7-b70d-0174999b3b1d...Been receiving non-genuine error for 2.5 months. Now I have to run sfc/scannow at least daily, and no errors are ever found. Message disappears for a few hours, then reappears. Have run CHECKDISK. Original thread posted 10/13/2011. http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/receiving-windows-7-not-genuine-build-7600-error/896bc878-b438-42f5-9b35-bb684ca879a7?page=2Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Code: 0x8004FE21Cached Online Validation Code: N/A, hr = 0xc0000022Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=Windows Product ID: 00359-OEM-8992687-00006Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010300.1.0.003You have two problems- which may or may not be related1) You have disk corruption2) The Software Protection Service is not running.running CHKDSKtype in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key
You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot)Once rebooted, check that the Software Protection Serivce has started.Click on Start
in the Search box, type
SERVICES.MSC
and hit the Enter key - accept the UAC prompt if you get one.
Look in the console for the Software Protection service, right-click on it and select Properties.
make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.
Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
Post back with your results, and a new MGADiag report.
If it doesn't start, then please do the following...
Please open an Elevated (Administrator) Command Prompt window and use the following commands....
net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvc
copy and paste the results into your response, together with the EXACT error message you get when you attempt to start the service from the Services control panel..
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Monday, December 19, 2011 9:48 PM
- Marked as answer by Darin Smith MS Thursday, December 22, 2011 11:14 PM
Sunday, December 18, 2011 9:45 AMModerator
All replies
-
"cavmandude" wrote in message news:2d3a64be-f3df-42d7-b70d-0174999b3b1d...Been receiving non-genuine error for 2.5 months. Now I have to run sfc/scannow at least daily, and no errors are ever found. Message disappears for a few hours, then reappears. Have run CHECKDISK. Original thread posted 10/13/2011. http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/receiving-windows-7-not-genuine-build-7600-error/896bc878-b438-42f5-9b35-bb684ca879a7?page=2Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Code: 0x8004FE21Cached Online Validation Code: N/A, hr = 0xc0000022Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=Windows Product ID: 00359-OEM-8992687-00006Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010300.1.0.003You have two problems- which may or may not be related1) You have disk corruption2) The Software Protection Service is not running.running CHKDSKtype in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key
You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot)Once rebooted, check that the Software Protection Serivce has started.Click on Start
in the Search box, type
SERVICES.MSC
and hit the Enter key - accept the UAC prompt if you get one.
Look in the console for the Software Protection service, right-click on it and select Properties.
make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.
Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
Post back with your results, and a new MGADiag report.
If it doesn't start, then please do the following...
Please open an Elevated (Administrator) Command Prompt window and use the following commands....
net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvc
copy and paste the results into your response, together with the EXACT error message you get when you attempt to start the service from the Services control panel..
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Monday, December 19, 2011 9:48 PM
- Marked as answer by Darin Smith MS Thursday, December 22, 2011 11:14 PM
Sunday, December 18, 2011 9:45 AMModerator -
No reply from the Original Poster.
Issue is assumed to be resolved.
Darin MSThursday, December 22, 2011 11:14 PM