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Call scripting in Ms CRM 4.0 RRS feed

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    Hi All,

    How can we implement call scripting in ms crm 4.0..........??????????

    thanks in advance
    Mahain
    Friday, May 1, 2009 6:10 AM
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    Hi Mahain,
      
       Do you mean to ask how can you call external scripts in MS CRM 4.0? 
    OR how do you write script in MS CRM 4?

    H.
    Technical Consultant | http://hassanhussain.wordpress.com/
    Friday, May 1, 2009 7:47 AM
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    i am asking about to implement call scripting control like in call centre applications.
    any idea about implementing that in ms crm.........??????????

     

    Mahain
    Friday, May 1, 2009 8:46 AM
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    What data processing would you be doing?  If it's just a script where the next page results from a response, you could build html pages and drop them in an iFrame.
    Friday, May 1, 2009 4:35 PM
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    A couple of options. As mentioned you can drop in iFrames. However if you're dealing with multiple scripts, I'd use either the report function, pointing to, say a word doc, or use the knowledge base of CRM.

    Leon Tribe
    Want to hear me talk about all things CRM? Check out my blog
    Sunday, May 3, 2009 7:32 AM