I posted a question yesterday asking for help in interpreting the "reason number"(which was 5) for Event ID 269, which was a client backup failure. Later I found out what caused the failure and corrected it, and after that, the backup proceeded uneventfully
to success. So I thought that it might be useful to document that effort, because it certainly could happen to others, and it could have been a very hard problem to diagnose. I got lucky.
I have a hard drive tray in my computer that I sometimes use to shuttle SATA drives in and out for various reasons. Sometimes I just want to check out a drive, and maybe do a diskcheck on it, or maybe copy some files onto it.
I also keep a copy of the Kubuntu Linux operating system on one disk and put it in when I want to boot up in Kubuntu. I had recently done this, and changed my bios settings to boot into this disk. When Kubuntu begins to boot, it presents a boot
option screen, and allows me to boot into my normal Windows 7 OS, if I wish. So this is what I was doing when the WHS was ready to do backups. And it failed on this machine with the ID 269, reason 5 error. So having no idea what reason 5
was, I just decided to take out the Kubuntu disk from the tray, and change the bios boot order back to boot from my Win 7 OS disk, and then tried the backup, and it worked! Sometime soon maybe I will get around to separating the two items I changed
to see if either the disk presence alone or the combination disk/bios change or maybe just the bios change caused the 269 error. I don't think the presence of the extra disk alone would cause the problem, because I have plugged in external USB
drives before and WHS detects them and warns that I may need to include them in the backup list for that computer.
ANYWAY, maybe this case study will help someone. And, of course, it presents a challenge to explain just what happened! And the mystery continues: what is reason 5?(I also have seen reason 6, also unexplained!)
actor39
