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Issues with software protection and validation in Vista
Question
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Hi
When I try to log in I get a window saying an unauthorised change has happened in the computer. I then get to options: the second one is close which will take me back to the login screen. The first one takes me to a validation website but when I try doing this it the validation does not work. I have had this fujitsu siemens computer for over 18 months and the software came included so not sure what the problem is here! I do not have access to anything in the computer apart from the interner browser so cant get into the start button or anything. Any idea on how to solve this issue? many thanks in advance soma_juice@hotmail.comTuesday, July 21, 2009 9:03 PM
Answers
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The core of your issue centers on the line in your Diagnostic Report that reads:
File Scan Data-->
File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16820]
File Mismatch: C:\Windows\system32\secur32.dll[6.0.6000.16820]This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.
To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)
First try repairing Windows using System Restore:
1) Reboot Vista into Safe Mode
2) Go to Control Panel
3) On the left hand side of the Control Panel window, Click on "Classic View"
4) Double-click "Backup and Restore Center"
5) On the left hand side of the window, click "Repair Windows using system restore"
6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
7) Click the "Next" button.
8) Reboot back into Normal mode
9) Vista should no longer be in Reduced Functionality mode
If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.
1) Login to Vista in Normal Mode (not safe mode)
2) Launch an Internet Browser
3) Type: %windir%\system32\ in the browser's address field
4) Scroll down till you find the file cmd.exe
5) Right-click the file and select 'Run as Administrator'
6) In the CMD window, type: sfc /scannow
7) Reboot twice and see if that resolves the issue.
If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
Thank you,
Darin MS
nimakarimi: You have the same issue except, in your case, File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18159] is the core of the issue.
To resolve, just follow the above resolution steps that I gave to soma_juice.- Marked as answer by Darin Smith MS Friday, July 31, 2009 5:35 PM
Friday, July 31, 2009 5:35 PM
All replies
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Hello soma_juice,
In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.If you do not have access to the Start Button:
1) Login to Vista and click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
4) When the program runs, click the “Continue” button, then click the “Copy” button.
5) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/2d4fa71a-e882-40f5-8c10-2cde76a0e08e.
6) In a reply post, paste the Diagnostic Report.
Thank you,
Darin MSWednesday, July 22, 2009 5:06 PM -
Thanks DArin see below. Any help will be very appreciated! Thanks!!
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-WRM6D-3RPXT-2V7GR
Windows Product Key Hash: 4LO/4hv3KjBdeK/bB8H9JqmXuLo=
Windows Product ID: 89578-OEM-7332157-00078
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {B3259BA9-F5EE-473F-91A0-E0D991B392F9}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.090302-1506
TTS Error: M:20090725065658107-
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office XP Professional con FrontPage - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16820]
File Mismatch: C:\Windows\system32\secur32.dll[6.0.6000.16820]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B3259BA9-F5EE-473F-91A0-E0D991B392F9}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2V7GR</PKey><PID>89578-OEM-7332157-00078</PID><PIDType>2</PIDType><SID>S-1-5-21-555153235-3839030074-3449355539</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>AMILO Pi 1536</Model></SYSTEM><BIOS><Manufacturer>FUJITSU SIEMENS</Manufacturer><Version>1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20070119000000.000000+000</Date></BIOS><HWID>7F323507018400FA</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar GMT(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC </OEMID><OEMTableID>PC </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280C0A-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional con FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54869-640-0000025-17511</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 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
Licensing Data-->
Software Licensing service is not running.
HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJQ6LPq5RJxYguIVSOQmrFi68vQsdnYcVFCsViqF
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL CALISTGA
FACP INTEL CALISTGA
HPET INTEL CALISTGA
BOOT FSC PC
MCFG INTEL CALISTGA
APIC INTEL CALISTGA
SLIC FSC PC
SSDT SataRe SataAhci
SSDT SataRe SataAhci
Saturday, July 25, 2009 6:01 AM -
Also I tried to do sfc /scannow but the result was that nothing wrong was found! Thanks in advance for your help :-)Saturday, July 25, 2009 9:21 AM
-
Hello!
I have the same problem as soma_juice. Here is my diagnostic tool result:
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {2DE6AD67-D4F5-4743-BE38-9953A821F502}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090302-1506
TTS Error: M:20090725163838964-
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-458-8004100a_025D1FF3-344-8004100a_025D1FF3-229-8004100a_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\hp\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18159]Other data-->
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Licensing Data-->
Software Licensing service is not running.HWID Data-->
HWID Hash Current: PAAAAAEABgABAAEAAQACAAAAAwABAAEAJJRAHaBY4ju0EIC6qDA4Z0gkwFMA+PL09pFf4ehhrFbxnSbpOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
Could you please help me as well? (Sorry for hi-jacking your thread btw :-)Saturday, July 25, 2009 2:46 PM -
The core of your issue centers on the line in your Diagnostic Report that reads:
File Scan Data-->
File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16820]
File Mismatch: C:\Windows\system32\secur32.dll[6.0.6000.16820]This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.
To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)
First try repairing Windows using System Restore:
1) Reboot Vista into Safe Mode
2) Go to Control Panel
3) On the left hand side of the Control Panel window, Click on "Classic View"
4) Double-click "Backup and Restore Center"
5) On the left hand side of the window, click "Repair Windows using system restore"
6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
7) Click the "Next" button.
8) Reboot back into Normal mode
9) Vista should no longer be in Reduced Functionality mode
If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.
1) Login to Vista in Normal Mode (not safe mode)
2) Launch an Internet Browser
3) Type: %windir%\system32\ in the browser's address field
4) Scroll down till you find the file cmd.exe
5) Right-click the file and select 'Run as Administrator'
6) In the CMD window, type: sfc /scannow
7) Reboot twice and see if that resolves the issue.
If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
Thank you,
Darin MS
nimakarimi: You have the same issue except, in your case, File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18159] is the core of the issue.
To resolve, just follow the above resolution steps that I gave to soma_juice.- Marked as answer by Darin Smith MS Friday, July 31, 2009 5:35 PM
Friday, July 31, 2009 5:35 PM
