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  • Question

  • I bought Microsoft office professional, I went to microsoft word templates to get an example of a proposal and is telling me that I need to get genuine.  I've been trying to fix it but is sending me to buy the program again.  I dont know what to do to validate my program can you helpme please?.

     

     

    Thursday, November 1, 2007 6:04 PM

Answers

  • Saudy,

     

    Sounds like you may have a non-genuine copy of Office. Where did you purchase Office from? Please visit this following site: http://www.microsoft.com/resources/howtotell/ . Next review the information and then compare this with your copy of Office. Next will you run the MGA Diag tool for me and paste your results in this thread? This will allow us to analyze what you are currently experiencing and may be able to provide you with a resolution. Based on how you have described the situation it appears you will need to purchase a Office Genuine Kit. This is why you are being directed to the site which you have described. The cost is half what you would be expected to pay and will make you genuine. Below are the directions for you to run the MGA test which will help us: 

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS

     

    Friday, November 2, 2007 6:17 PM

All replies

  • <Moving post to the WGA Offive Validation forum.>

     

    Darin Smith
    WGA Forum Manager

     

    Thursday, November 1, 2007 9:49 PM
  • Saudy,

     

    Sounds like you may have a non-genuine copy of Office. Where did you purchase Office from? Please visit this following site: http://www.microsoft.com/resources/howtotell/ . Next review the information and then compare this with your copy of Office. Next will you run the MGA Diag tool for me and paste your results in this thread? This will allow us to analyze what you are currently experiencing and may be able to provide you with a resolution. Based on how you have described the situation it appears you will need to purchase a Office Genuine Kit. This is why you are being directed to the site which you have described. The cost is half what you would be expected to pay and will make you genuine. Below are the directions for you to run the MGA test which will help us: 

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS

     

    Friday, November 2, 2007 6:17 PM