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Activation failing on OEM install RRS feed

  • Question

  • Hi,

    Recently had to replace a hard drive, on a computer long out of warranty, so I also bought an OEM license of Windows XP Pro, so it would be legit.  The following is the results of my MGA diag. test:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GYKQW-HH942-Q3PC8
    Windows Product Key Hash: 7pTSKYI+VGIgxphkM1vFTtGbIkI=
    Windows Product ID: 76487-111-8044714-22489
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {95B9C6C7-3E54-406E-8473-F6FCC6D64503}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{95B9C6C7-3E54-406E-8473-F6FCC6D64503}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q3PC8</PKey><PID>76487-111-8044714-22489</PID><PIDType>5</PIDType><SID>S-1-5-21-1390067357-1644491937-1606980848</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>DSDT</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>686O2 v2.21</Version><SMBIOSVersion major="2" minor="3"/><Date>20030528000000.000000+000</Date></BIOS><HWID>993F354F01842072</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 674A:Compaq Computer Corporation|10EA9:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    The computer is a Compaq Evo, which originally came loaded with XP Home Edition.  The media for that install is long lost, but the COA product number on the case is xxxxx-xxxxx-DC7WV-Q3F89-W7HG3.  Can you tell me if my "new" OEM software is the reason I can't activate on this new harddrive?

     

    Thanks!


    Tuesday, November 29, 2011 4:18 AM

Answers

  • "kirk.gustafson" wrote in message news:0120c92c-ae00-4c09-9075-48913f3f9126...

    Sorry, I should have titled this thread "Phone Activation failing on OEM install"...

    I've tried to activate over the phone, but I just get an automated attendent; who after I provide the nine sets of numbers tells me that does not appear to be a valid license number, and it can not be activated, and then hangs up.  This is using the Product Key that came with the new Windows XP Professional OEM Software disk.  The last fifteen digits of it are reported in the diagnostics shown above...

    Am I doing something wrong??  I've tried the toll free number and the toll number, and got the same results multiple times.

    Help?!?


     
     
    Phone the toll-free number again, but when the automated service asks which service you require, do NOT respond – this should force a live operator to pick up.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Tuesday, November 29, 2011 7:31 PM
    • Marked as answer by kirk.gustafson Tuesday, November 29, 2011 8:57 PM
    Tuesday, November 29, 2011 9:28 AM
    Moderator

All replies

  • You need to "activate by phone".  Please review: How to activate Windows XP.  Please note that you cannot use the Windows XP Home Edition product key affixed to the computer since you now have Windows XP Professional installed.
    Carey Frisch
    Tuesday, November 29, 2011 4:37 AM
    Moderator
  • Sorry, I should have titled this thread "Phone Activation failing on OEM install"...

    I've tried to activate over the phone, but I just get an automated attendent; who after I provide the nine sets of numbers tells me that does not appear to be a valid license number, and it can not be activated, and then hangs up.  This is using the Product Key that came with the new Windows XP Professional OEM Software disk.  The last fifteen digits of it are reported in the diagnostics shown above... 

    Am I doing something wrong??  I've tried the toll free number and the toll number, and got the same results multiple times. 

    Help?!?


    Tuesday, November 29, 2011 4:43 AM
  • "kirk.gustafson" wrote in message news:0120c92c-ae00-4c09-9075-48913f3f9126...

    Sorry, I should have titled this thread "Phone Activation failing on OEM install"...

    I've tried to activate over the phone, but I just get an automated attendent; who after I provide the nine sets of numbers tells me that does not appear to be a valid license number, and it can not be activated, and then hangs up.  This is using the Product Key that came with the new Windows XP Professional OEM Software disk.  The last fifteen digits of it are reported in the diagnostics shown above...

    Am I doing something wrong??  I've tried the toll free number and the toll number, and got the same results multiple times.

    Help?!?


     
     
    Phone the toll-free number again, but when the automated service asks which service you require, do NOT respond – this should force a live operator to pick up.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Tuesday, November 29, 2011 7:31 PM
    • Marked as answer by kirk.gustafson Tuesday, November 29, 2011 8:57 PM
    Tuesday, November 29, 2011 9:28 AM
    Moderator
  • Thanks Noel!  That was the trick.  It took talking three different people, but ulitmately they were able to figure out the problem, and resolve it to my satisfaction.  Apparently the product key associated with my OEM version was intended for a slightly different application??, so they generated a new product key.  Online activation from there was quick and pain-free!

     

    Thanks again!


    Kirk Gustafson
    Tuesday, November 29, 2011 9:00 PM
  • Now you've got me intrigued :)

    Can you remember any details?

     

     

    Whatever - good luck with your new install.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 29, 2011 10:36 PM
    Moderator
  • The only details that seemed pertinent was the Windows Product ID shown in my very first post (xxxxx-111-xxxxxxx-xxxxx).  The second group of numbers is what the tech was interested in, and indicated that the 111 indicated a license intended for a different use (she may have said channel??)  She generated a product key, which online activated without a hitch.  It also changed the Windows Product ID, and the second group no longer says -111-.  I'm not at that computer right now, so can't tell you exactly what it changed to, but I now have a completely different Product Key, replacing the one that came with the OEM pakage.
    Kirk Gustafson
    Tuesday, November 29, 2011 10:42 PM
  • "kirk.gustafson" wrote in message news:8d790dd5-f8d6-4333-9061-67825234cb4c...
    The only details that seemed pertinent was the Windows Product ID shown in my very first post (xxxxx-111-xxxxxxx-xxxxx).  The second group of numbers is what the tech was interested in, and indicated that the 111 indicated a license intended for a different use (she may have said channel??)  She generated a product key, which online activated without a hitch.  It also changed the Windows Product ID, and the second group no longer says -111-.  I'm not at that computer right now, so can't tell you exactly what it changed to, but I now have a completely different Product Key, replacing the one that came with the OEM pakage.
    Kirk Gustafson
     
     
    Interesting – please post a new MGADiag report (just because I’m nosey like that<g>) if you have time.
     
    Darin may be able to explain a little more about the Channel ID (you were right) that we saw in your original report, and the new one.
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 30, 2011 12:08 AM
    Moderator