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Activation cannot be used RRS feed

  • Question

  • Bought my copy from PC World about 4 months or so ago, worked fine until lately, I installed x64bit version from x32bit, due to computer upgrades. Now, when I go to activate online, it comes up with "The product key you typed cannot be used to activate windows on this computer."

    MGADiagnostics results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-HFWWM-M2YQ9-YK4HB
    Windows Product Key Hash: kHWHMD6FeG70yjoUgqxcMUrn26I=
    Windows Product ID: 00359-112-5592205-85817
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {47A15204-F1F5-40D6-A458-22BD066E25A1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{47A15204-F1F5-40D6-A458-22BD066E25A1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YK4HB</PKey><PID>00359-112-5592205-85817</PID><PIDType>5</PIDType><SID>S-1-5-21-1631666419-4268763221-1390086016</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA770-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FJ</Version><SMBIOSVersion major="2" minor="4"/><Date>20100514000000.000000+000</Date></BIOS><HWID>E9B83607018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-559220-00-2057-7600.0000-2772010
    Installation ID: 012416018506761470206082555845078450134570735624314323
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YK4HB
    License Status: Initial grace period
    Time remaining: 43200 minute(s) (30 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 04/10/2010 18:36:44

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAAACAAAAAgABAAEA6GGGQ+ph1BoQM+CoGIhU8jDrhB9k8yeULEzQsybp

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      SSDT   PTLTD   POWERNOW
      TAMG   GBT     GBT   B0

     

    Monday, October 4, 2010 5:45 PM

Answers

  • Type SLUI 4 in the search box, select country or region, dial the phone number provided but do not enter any menu options, wait for a person to answer. Attempt to activate with the help of the representative. If that does not work post back here and let us know.
    • Proposed as answer by David. FModerator Tuesday, October 5, 2010 5:07 PM
    • Marked as answer by opteriaL Tuesday, October 5, 2010 5:10 PM
    Monday, October 4, 2010 8:44 PM

All replies

  • If your copy of windows 7 is an upgrade version you must perform the installation from within windows, you can select custom (clean) or upgrade but you must start the install from within windows. If your license/key is an upgrade then you will need to restart the installation from within a valid qualifying OS.

    Monday, October 4, 2010 6:44 PM
  • it isn't an upgrade version.

    it's home premium
    Monday, October 4, 2010 7:20 PM
  • Type SLUI 4 in the search box, select country or region, dial the phone number provided but do not enter any menu options, wait for a person to answer. Attempt to activate with the help of the representative. If that does not work post back here and let us know.
    • Proposed as answer by David. FModerator Tuesday, October 5, 2010 5:07 PM
    • Marked as answer by opteriaL Tuesday, October 5, 2010 5:10 PM
    Monday, October 4, 2010 8:44 PM
  • when they open?
    Monday, October 4, 2010 8:57 PM
  • Hello, opteriaL

    You should be able to call and activate at anytime.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    Monday, October 4, 2010 11:28 PM
    Moderator
  • Thanks lads, just activated :), take care.
    Tuesday, October 5, 2010 5:10 PM