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Windows 7 64-bit Dell OEM Not Genuine Unable to Activate by Phone RRS feed

  • Question

  • I recently reinstalled Windows 7 64-bit OEM on my Dell machine.  I have been using this disc/license since I bought it with the machine, and have reinstalled several times, for various reasons.  In the past, I have not done anything, and Windows automatically activated itself.  I recall once having to activate by phone.  This time, however, it came up after a few weeks saying it was not genuine.  Worse, when I try to activate, it only gives me the options to enter a new product key, buy a new product key online, or "Contact Microsoft to help resove this problem."  The last option merely gives me a generic help window.  Nothing I do will get me to the Activate by Phone screen.  "slui.exe 4", etc.; nothing.  When I go to: http://www.microsoft.com/genuine/validate/validatenow.aspx and validate, I'm greeted by a successful validation.  So, I can't even speak to someone to activate a legitimate copy.  So far, my options are to pay $60 for technical support, or $100 for a new license.  I did another fresh install to verify that it is an activation issue, and not a technical one with the same resulting problem.  Any help is appreciated.  Here is the output from MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {5C4EC220-CFB5-4F0E-A3BB-978091EAF226}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5C4EC220-CFB5-4F0E-A3BB-978091EAF226}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2726235882-305798254-862260014</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.18</Version><SMBIOSVersion major="2" minor="5"/><Date>20090224000000.000000+000</Date></BIOS><HWID>8BB83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-1002011
    Installation ID: 021261188694247565260033090570077850659431126891494972
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Initial grace period
    Time remaining: 42060 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 4/11/2011 1:21:00 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:11:2011 09:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAonZ8zXB88nuI/bZZZP4C8OxQRCUemrIN

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  

     

    Monday, April 11, 2011 2:27 PM

Answers

  • This copy of Windows is not valid on this computer.  It is an OEM SLP copy.

    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    OEM SLP copies are only valid installed on the computer by the manufacturer at the time the computer is built.  The problem is that this computer was built on Feb. 24, 2009.

    <Date>20090224000000.000000+000</Date>

    Windows 7 was not released to manufacturing until Jul. 24, 2009, five months later.  Obviously this computer could not have shipped with this OEM SLP copy of Windows. 

    You need to restore the original Windows or purchase a full license copy of Windows 7 from a reliable dealer such as the Microsoft Store or Amazon Corp.  eBay and other websites are rife with counterfeit copies of Windows so be careful.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by DaFulla Monday, April 11, 2011 3:58 PM
    Monday, April 11, 2011 3:05 PM
    Answerer

All replies

  • This copy of Windows is not valid on this computer.  It is an OEM SLP copy.

    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    OEM SLP copies are only valid installed on the computer by the manufacturer at the time the computer is built.  The problem is that this computer was built on Feb. 24, 2009.

    <Date>20090224000000.000000+000</Date>

    Windows 7 was not released to manufacturing until Jul. 24, 2009, five months later.  Obviously this computer could not have shipped with this OEM SLP copy of Windows. 

    You need to restore the original Windows or purchase a full license copy of Windows 7 from a reliable dealer such as the Microsoft Store or Amazon Corp.  eBay and other websites are rife with counterfeit copies of Windows so be careful.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by DaFulla Monday, April 11, 2011 3:58 PM
    Monday, April 11, 2011 3:05 PM
    Answerer
  • That could explain it.  I have so many Dells I might have upgraded to Windows 7 on this computer when Dell had the offer.  That is why the OEM version isn't working; I need to find my upgrade disc.  Thanks!
    Monday, April 11, 2011 3:47 PM
  • I wondered if maybe you grabbed the wrong disk.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, April 11, 2011 3:53 PM
    Answerer
  • So, how do you get access to activate by phone is it is not an option as the poster originally asked?

    Tuesday, June 21, 2011 8:11 AM
  • "Ctullu" wrote in message news:54e90082-1080-4d06-b759-21ef18357b53...

    So, how do you get access to activate by phone is it is not an option as the poster originally asked?


    Click on start
    in the Search box, type
    SLUI 4
    hit the Enter key
    Follow the instructions.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 21, 2011 9:24 AM
    Moderator
  • You obviously didn't read the OP as he states: "Nothing I do will get me to the Activate by Phone screen.  "slui.exe 4", etc.; nothing."

    We need to find out how to access the "Activate By Phone" feature, and are unable to using slui 4. Please help.

    Saturday, July 23, 2011 7:15 PM
  • And did you read my response to the original post? - the reason that activation couldn't be accessed was that it was a non-genuine (i.e. counterfeit install that could never be activated anyhow.

    If ou are having a similar problem please post your OWN MGADiag report in your OWN NEW thread.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     - IN YOUR OWN THREAD, please


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 23, 2011 7:33 PM
    Moderator
  • That's because his copy of Windows never will activate.  It is pirated.  If yours is pirated it won't activate either.  Please observe announcement 2 above and post your issue to your own new thread.  This is an old thread anyway.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, July 23, 2011 11:25 PM
    Answerer