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  • Question

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Windows Product Key: *****-*****-D2R7C-PBP3Y-B4G7M
    Windows Product Key Hash: f1XvCFHavvybMcKYhNfsHQFgAmI=
    Windows Product ID: 69831-640-1780577-45389
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 38b66ebf-5577-40ec-ab3b-4eaeecbb339c
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.3.254.0
    Signed By: N/A, hr = 0x80096010
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-222-80004005_025D1FF3-335-80004005_025D1FF3-269-80004005_025D1FF3-273-800700ea
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.20.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\dpcdll.dll
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\setupapi.dll
    File Mismatch: c:\windows\system32\pidgen.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>38b66ebf-5577-40ec-ab3b-4eaeecbb339c</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-B4G7M</PKey><PID>69831-640-1780577-45389</PID><PIDType>1</PIDType><SID>S-1-5-21-1757981266-484763869-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N-E ACPI BIOS Revision 0203</Version><SMBIOSVersion major="2" minor="3"/><Date>20060615000000.000000+000</Date></BIOS><HWID>AB8F370F01848E66</HWID><UserLCID>0419</UserLCID><SystemLCID>0419</SystemLCID><TimeZone>Ôèíëÿíäèÿ (çèìà)(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Thursday, March 15, 2007 2:12 AM

Answers

  • Hi Reigh,

    The problem is with Cryptographic service on your computer. The Cryptographic service is used by Windows Genuine Advantage to read the Digital Signatures of files on your computer. If the Cryptographic have errors (as seen in your Diagnostic Report "Validation Status: Cryptographic Errors Detected") WGA can not Validate your Genuine status.

      There is a very easy fix for this. Go to http://www.microsoft.com/Genuine/diag/ and click the “Start Diagnostic" button. If the tool finds any issues, click the "Resolve Now" button. The tool will, most likely, resolve the issue on it's own or will provide you further instructions.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

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    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
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    Thursday, March 15, 2007 6:20 PM