Hello MStrang,
Thank you for visiting the Windows Genuine Advantage (WGA) forum. Your post is out of scope for the Genuine Advantage forum as well as out of our expertise. Please contact the Microsoft Supplemental Team and ask how you may replace Microsoft Software.
See the following Knowledge Base (KB) article:
KB326246 - How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals
http://support.microsoft.com/default.aspx/kb/326246
If you have OEM Media, please contact your respective OEM’s website for Recovery information.
Media Replacement for End Users of System Builders:
Below websites End Users may acquire replacement media in the event that Microsoft software CD(s) originally purchased through a System Builder is defective, damaged on receipt or during installation, or misplaced. Additionally, an End User should only place orders through this website when they are not able to obtain replacement through the System Builder from whom they originally purchased the software.
United States and Canada:
https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1localecode=en-us
(https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us)
Europe, Middle East, Africa:
https://om.one.microsoft.com/opa/start.om?StoreID=30B288C0-52A6-4AA4-A2BC-2B60DDA37DB1&NewTrans=1&localecode=en-us
Asia-Pacific:
https://om.one.microsoft.com/opa/start.om?StoreID=3D264FB4-A497-4C00-8180-2BB3C548B55B&NewTrans=1&localecode=en-us
Latin America or South America:
https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1&localecode=en-us
Thank you for visiting the WGA program forum.
Stephen :-)
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
